Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The role of the Case Investigation and Enforcement is to establish and ensure adherence to common interoperable rules and standards for our products and services by which clients must operate their Visa programs. The includes include Rules management, Rules enforcement  and Risk investigations, which are provided to ensure the safety, security, and integrity of the payment system and to support Visa clients in the development of their electronic payments business.

Role:

This is an individual contributor operational role,  providing support with respect to creating and implementing compliance solutions that meet the regulatory and strategic compliance objectives of Visa and its clients with respect to the Visa International By-Laws, Visa Core Rules & Product and Service Rules and associated Supplemental manuals.

The role will help coordinate important programs promoting the integrity of Visa transactions. The position will be primarily accountable for proactively investigating and enforcing Visa Rule violations as well as developing reports and detailed data analyses to measure the success and value of the compliance programs. The role will manage internal and external relations within the context of compliance negotiations and enforcement (non-compliance assessments) and process escalation where appropriate to the Rules and Compliance senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.

The role works independently under limited supervision. The compliance issues are often difficult and reasonably complex in nature. The role may help coordinate wider projects, delegate tasks and review other staff work within the function. The role will influence others within job function and may provide guidance to lower level professionals.

Essential Functions:

The role will ensure that clients are compliant to the rules. They will monitor, investigate and validate the compliance status of Clients and, where necessary, pursue corrective and negotiated action. The primary focus is to investigate potential rules violations and assist the regional Risk teams in bringing Clients into compliance with proactive compliance program rules. The role will also assist in clients with completing robust compliance action plans, using discretion within the regulatory framework, while assessing the impact on the Visa brand, the integrity of the network, the client’s businesses and the feasibility of suggested remedial action.

This role also manages internal and external relations within the context of compliance enforcement related to the Visa Rules.

The role is responsible and accountable for:

• Ensuring Clients are compliant with the rules and monitoring, investigating and validating the compliance status of Clients and, where necessary, pursuing corrective and negotiated action with the Clients to bring them into compliance. 
• Creating analysis of transaction data and various research to identify non-compliant activity or trends.
• Tracking and control of Compliance actions plans as submitted by Clients and ensuring they are tracked to resolution.
• Managing internal and external relations within the context of compliance enforcement (non-compliance assessments) and processes escalating where appropriate to the Rules and Compliance senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.
• Providing prompt, accurate responses to questions about proactive compliance program rules.
• Ensuring all management information statistics and performance criteria and trends relating to Compliance processing are collated, analyzed, published and fed back to team members to help define the compliance strategy for Visa Inc. globally and regionally.
• Participating in the development and execution of activities and programs aimed at improving Client and/or internal satisfaction.
• Establishing and maintaining relationships with Clients and other entities as it relates to the responsibilities of the Rules and Compliance team participating in activities in relation to inquiries or action plans as required.
• Interacting with Clients and Visa Inc. Sales Account Executives and Account Managers to ensure Client understanding and compliance with the Visa Rules.
• Execution of Rules and Compliance procedures, as developed and updated over time as the function progresses.
• Management of multiple compliance actions with Business Function owners at any one time and prioritizing as appropriate.
• Assisting in the definition and creation of yearly strategy and plans to support the relevant compliance programs.
• Provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to telephone or written inquiries and/or proposed Client or Third Party Administrator activities, and as a full project team member for assigned projects as required.
• Capable of working independently and within a global team, with flexibility to collaborate across time zones for effective communication and consistent support to teams and clients worldwide.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD 

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Bachelors/Degree or equivalent experience - minimum of 10 or more years progressively responsible experience in financial services, payment card, banking, audit or compliance is required.
• Strong interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels, including strong written and verbal communications skills.
• Excellent writing skills to convey complex topics in “Plain English”.
• Advanced planning, organizational and problem solving skills.
• Strong analytical aptitude and demonstrated track record of working with data to develop business oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions. 
• Proven project management skills to coordinate divergent interests, commensurate with managing a multi-faceted compliance program at an international level.
• Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans.
• Excellent research and analytical skills.
• Experience working cross-culturally and in remote situations.
• Ability to set priorities and manage expectations, and work both as part of a team and independently.
• Working knowledge of Microsoft Office. SharePoint and Visio a plus. 
• Visa experience or in-depth knowledge of the payment solutions industry is highly desired.
• Extensive experience with Visa, a Regulatory Body, a Card Membership Organization or other Financial Industry body. Knowledge of the Visa Rules highly desired. 
• Fluent English speaker and writer; multi-lingual capability is a plus.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.