What You Will Do

• Fault detection and repair of company products
• Undertakes the service and repair of company products to the required standards
• Responsible for the testing of company products and provides fully complete test and service reports
• Performs upgrades on company devices as required
• Has periodic maintenance visits and performs calibrations on company devices as required
• Informs her/his supervisor to keep on critical levels of spare parts inventory to fulfil warranty downtime obligations
• Establishes relations with the key stakeholders affecting the decision to purchase Customer Support products and services as well as with existing/potential customers to improve and maintain continuity of such relations
• Supports service partners/dealers and team members in troubleshooting company products
• Ensures all relevant repair/service information is entered into the database. (Or its replacement)
• Reports any customer complaints received by service department are handled within company quality system guide lines

What You Need

• Bachelor's degree in Biomedical Engineering or a relevant field 
• Fluency in both English and the local language 
• Excellent command of Microsoft Office tools (Word, Excel, PowerPoint) and strong general computer skills 
• Strong technical aptitude and problem-solving abilities   
• Proven ability to manage time effectively and handle multiple tasks and projects simultaneously 
• Ability to work under pressure and manage conflicts professionally 
• Detail-oriented with a strong sense of confidentiality and task completion 
• Excellent communication and presentation skills, strong interpersonal abilities
• Previous experience in a similar role is a plus