Position Overview:   

We are seeking a Program Manager to own the end-to-end content program for the Wellframe application, embedded within the Care Solutions product vertical. This role is responsible for ensuring that all content within the Wellframe ecosystem—from intake and development through review, approval, deployment, and ongoing maintenance—is delivered in a compliant, scalable, and operationally sound manner. 

This is a high-ownership individual contributor role operating within a complex, regulated environment. While embedded within the Care Solution team, the scope spans the entire content lifecycle and requires close partnership with Product, Clinical, Compliance, Engineering, and Customer-facing teams. The role is expected to bring structure to ambiguity, apply sound judgment, and design repeatable processes that enable the business to scale without introducing clinical or regulatory risk. 

About Care Solutions: 

Our Care Solutions team unites the powerful capabilities of GuidingCare and Wellframe to transform care delivery and member engagement in healthcare. GuidingCare excels in offering an integrated care management platform that streamlines workflows, enhances collaboration, and drives better health outcomes for members. Wellframe complements this by providing a digital care management solution that connects health plans with their members through personalized resources and support. Care Solutions empowers healthcare organizations with the technology to make smarter, faster decisions while fostering meaningful connections with members. Our Care Solutions create new standards of care management and member support, paving the way for a healthier, more connected future. 

Your Impact: 

Program Ownership & Content Operations 

• Own the full lifecycle of content operations for the Wellframe application, serving as the primary point of accountability for execution across the content ecosystem 

• Manage day-to-day content workflows across CMS platforms (including Paligo) and internal admin systems 

• Translate stakeholder requirements and business needs into clear, actionable content deliverables  

• Support content development activities, including drafting, editing, and refining content to meet product strategy and customer expectations 

• Ensure content moves efficiently from intake through development, review, approval, release, and maintenance 

• Establish and manage program plans, milestones, dependencies, and risks within the Care Solutions content portfolio 

Process, Systems, and Execution 

• Design, implement, and refine content workflows, approval gates, and documentation standards to support reliable execution 

• Build and maintain Jira-based workflows with clear ownership and visibility 

• Implement and leverage tools to enforce rigorous style guide standards across all content deliverables  

• Establish quality assurance processes to ensure consistency, accuracy, and adherence to brand and editorial standards 

• Identify opportunities to improve efficiency through better system usage, automation, integration and process optimization 

• Compliance & Risk Management 

• Partner closely with compliance and clinical SMEs to operationalize content review and approval processes aligned to Medicaid and Medicare (CMS) requirements 

• Maintain documentation, audit trails, and approval artifacts to support customer reviews and regulatory submissions 

• Ensure content meets standards for clinical accuracy, regulatory compliance, and quality 

• Apply judgment to balance speed, quality, and risk, escalating issues when appropriate 

Cross-Functional Collaboration 

• Work closely with the Product Manager for Member Experience to support content-driven features and enhancements 

• Collaborate with customer-facing teams to understand content needs and translate customer feedback into content improvements 

• Partner with clinical, enablement, documentation, and customer implementation teams to ensure content readiness and compliance 

• Influence prioritization and sequencing of work through clear communication and data-driven insights 

Continuous Improvement 

• Identify opportunities to improve content operations through tooling, automation, and better ways of working 

• Stay current on best practices in content operations and digital health within regulated environments 

• Measure and communicate operational performance, risks, and improvement opportunities 

What You Bring: 

• 5–7+ years of experience in program management, content operations, product operations, content management or a related field 

• Experience working in healthcare or regulated environments, preferably supporting digital health, care management, or health plan solutions 

• Working knowledge of CMS, Medicaid, and Medicare regulatory requirements 

• Experience managing complex, cross-functional work with multiple dependencies 

• Hands-on experience with content management systems (Paligo preferred) and workflow tools such as Jira 

• Experience translating stakeholder requirements into content deliverables 

• Demonstrated ability to bring structure and clarity to ambiguous or evolving environments 

• Program ownership mindset: Accountable for outcomes, not just tasks 

• Autonomous execution: Operates independently while keeping stakeholders aligned 

• Operational rigor: Builds clear processes, documentation, and controls 

• Risk-aware judgment: Thoughtful about compliance and clinical implications 

• Strong collaborator: Works effectively across Product, Clinical, Compliance, and Engineering 

• Technical fluency: Comfortable working with systems, integrations, and automation tools 

• Clear communicator: Able to explain trade-offs, risks, and progress effectively 

Bonus Points: 

• Experience supporting regulated content or health education programs 

• Background in clinical operations or healthcare content development 

• Experience managing style guides or content quality standards 

• Experience improving or scaling operations within a product team 

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. 

Geographic Responsibility: While HealthEdge is located in Boston, MA you may live anywhere in the US 
Type of Employment: Full-time, permanent 

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

• Work across multiple time zones in a hybrid or remote work environment. 

• Long periods of time sitting and/or standing in front of a computer using video technology. 

• May require travel dependent on company needs. 

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. 
 

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. 

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**The annual US base salary range for this position is $119,000 to $165,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.