Specialty/Competency: Activation & Customer Success
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 20%

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In customer success management at PwC, you will focus on building strong relationships with clients and increasing their satisfaction with PwC's services and products. You will engage closely with clients to understand their needs, provide support, and drive successful outcomes.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

The Opportunity

As part of the AI Commercialization team, you will support the firm’s AI commercialization efforts by enabling go-to-market execution and driving scalable AI adoption across priority accounts. As an Associate, you will focus on learning and contributing to client engagement while developing your skills and knowledge to deliver quality work, all within a fast-paced environment that encourages curiosity and adaptability.

Responsibilities

- Engage with clients to understand their needs and provide tailored solutions

- Work with commercial teams to enhance their understanding of AI capabilities

- Contribute to the translation of AI advancements into actionable business opportunities

- Participate in training sessions to improve knowledge of AI commercialization

- Analyze market trends to inform strategic decisions and recommendations

- Foster a culture of curiosity and flexibility within the team

What You Must Have

- High School Diploma

- At least 1 year of experience in consulting, digital transformation, AI enablement, commercial strategy support

What Sets You Apart

- Bachelor's Degree preferred

- Foundational understanding of Commercial AI strategy

- Demonstrating working knowledge of Generative AI tools

- Evaluating business challenges through a strategic AI lens

- Supporting quantitative analysis and data insights

- Excelling in written and verbal communication

- Developing structured, executive-ready documents

- Commitment to continuous learning in AI and digital innovation

The salary range for this position is: $50,500 - $112,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.  At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines