At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies 

• 12+ years of experience leading enterprise-wide process engineering, operational excellence, or BPM initiatives in financial services or similarly regulated industries as a transformation leader
• Proven ability to lead large-scale process redesign initiatives, delivering measurable improvements in cycle time, touch time, and compliance outcomes
• Expertise in BPMN and process modeling standards, with hands-on experience using workflow and automation platforms (e.g., ServiceNow, Jira, Power Automate) and content governance tools (e.g., SharePoint, Confluence)
• Strong portfolio management discipline, including defining and tracking KPIs/KRIs, managing transformation roadmaps, and reporting progress through data-driven storytelling
• Advanced proficiency in process modeling tools (Blueworks, ARIS, Signavio, Visio) and visualization platforms (Power BI) to support governance and leadership reporting
• Deep understanding of risk and control frameworks (COSO, ISO 27001/27701) and ability to embed assurance requirements into process design for audit readiness
• Exceptional communication and executive presentation skills, demonstrated through influencing senior leadership and facilitating decision-oriented sessions
• Expertise in AI and intelligent automation, with a track record of deploying agentic AI assistants (e.g., Copilot Studio) to accelerate modeling, documentation, and compliance evidence collection; designs human-in-the-loop guardrails and audit-ready workflows. Demonstrated success in building or scaling agentic AI use cases that improved process cycle time and compliance outcomes in a regulated enterprise is preferred.  

Education     

• Bachelor's degree in business administration, Industrial Engineering, Operations Management, or a related field years of experience in change management, training, communications, or a related field, preferably within a corporate or regulated environment
• CBPP (ABPMP), Lean Six Sigma Black Belt, PMP, Prosci certifications are a plus 

Responsibilities 

Lead enterprise-level process transformation initiatives across the Chief Administrative Office (CAO). Collaborate with process owners to reimagine and redesign critical business processes to drive operational efficiency, strengthen governance, and enable scalable execution.

• Partner with CAO functional process owners to own and evolve CAO process architecture and taxonomy, ensuring alignment with enterprise strategy, risk posture, and customer outcomes
• Lead future-state process design and re-engineering initiatives, facilitating discovery workshops and applying BPM standards (e.g., BPMN, SIPOC, RACI) to optimize cycle time, touch time, and reduce rework
• Prioritize and manage a portfolio of transformation initiatives tied to governance, risk, and compliance drivers, audit findings, and CAO operating plan objectives
• Embed control points and assurance requirements into redesigned processes, aligning with COSO and ISO 27001/27701 frameworks
• Establish and lead a Center of Enablement for BPM practices, providing playbooks, templates, training, coaching, and quality assurance for process owners and authors
• Select and apply process modeling and workflow tools (e.g., Blueworks, ARIS, Signavio, Visio, ServiceNow, Jira), integrate with content repositories (e.g., SharePoint, Confluence) and partner with Technology and Operations to identify automation opportunities (e.g. RPA, low-code platforms)
• Develop an AI-assisted process engineering toolkit to accelerate discovery, modeling, documentation, and conformance checks
• Provide leadership reporting on AI pipeline, adoption, realized value, and control effectiveness for governance forums and senior leadership reviews 

About the Team 

Our Chief Administrative Office- Operations & Controls (O&C) team is responsible for driving enterprise-wide process transformation and governance excellence. By joining our team, you will contribute to strategic initiatives that enhance operational resilience, embed risk and control frameworks, and enable AI-driven innovation across the organization. 

For US-based roles only: the anticipated hiring base salary range for this position is $163,300.00 - $236,800.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.