Senior Site Reliability Engineer, Service Management.

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!

Join our team! Your mission will be to build, operate and support scalable and reliable services that underpin Thomson Reuters’ products.

About the Role

The Senior Service Reliability Engineer (SRE) within TR Technology Service Management is responsible for owning the reliability, scalability, and operational excellence of critical enterprise platforms and shared capabilities. In this opportunity as a Senior Site Reliability Engineer, you will be responsible to:

• Design, implement, and operate reliable shared services platforms aligned to TR Technology standards, acting as the key point of escalation for any production‑related incidents.

• On-call Rotation: Participate in on-call/shift rotations (L2).

• Be a Professional SRE: Own service reliability outcomes, including availability, performance, latency, and capacity; Implement site reliability engineering and DevOps best practices. Feed non-functional requirements into the product backlog, such as, but not limited to, high availability, scalability, self-healing, observability, security)

• Apply advanced monitoring, alert correlation, and root cause analysis techniques (build and maintain monitoring & alerting for all aspects of infrastructure, micro-services and the platform)

• Act as Incident Commander for high-severity incidents when required: Troubleshoot and monitor until successful mitigation, communicate effectively, postmortem and implementation of the learnings.

• Apply AI/ML‑driven reliability and operational practices, including experience with AI‑powered monitoring, anomaly detection, incident triage, and predictive system analysis.

• Collaborate with engineering and platform teams to integrate AI‑based automation into CI/CD, infrastructure management, and incident response workflows.

• Focus on Continuous improvement and technical standards – drive improvements in productivity, monitoring, tooling and set industry best practices. 

About You

You’re a fit for the role of Senior Site Reliability Engineer if your background includes:

• Bachelor’s degree in Computer Science or a related field, with 3+ years of hands‑on DevOps/SRE and Cloud Engineering experience across AWS, Azure, or GCP, including UNIX/Linux expertise and production-grade cloud-native operations.

• Practical experience or familiarity with AI‑based automation in DevOps/SRE workflows (e.g., intelligent alerting, predictive scaling, automated remediation, AI‑assisted troubleshooting).

• Proven experience using container and orchestration technologies such as Docker, Kubernetes, and Istio service mesh.

• Strong working knowledge of cloud services including AWS (CloudFront, EKS, ECS, RDS, security controls), Azure (AKS, ACR, Entra ID, NSG), or equivalent GCP services.

• Experience with AI/ML‑powered observability and monitoring tools (e.g., AI-driven anomaly detection, log intelligence, automated incident correlation) and general observability platforms such as DataDog, ELK, Sumo Logic, CloudWatch, or Azure Monitor.

• Experience with scripting/programming (PowerShell, Bash), Version Control and CI/CD (Git, Azure DevOps, JFrog Artifactory), and Infrastructure as Code tools (Terraform, CloudFormation, ArgoCD, or similar).

• Ability to evaluate, adopt, and operationalize new AI/ML tools that enhance system stability, efficiency, or developer productivity; strong team player with a can‑do attitude.

#LI-FP2

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com