To further strenghten our Customer Success Team we are hiring for a Customer Success Specialist.

In this role you will be the first point of contact for Shure’s European B2B customers and end users. This includes delivering multilingual, concierge style support, ensuring enquiries are handled efficiently and routed correctly. This role is ideal for service minded talent looking to grow in a dynamic, collaborative, and international environment. This position is based in Eppingen (Germany).

• Handle inbound enquiries via phone, email, Salesforce queues, and web forms.
• Qualify leads and supports Market Development with account setup, project registrations, and basic quote preparation.
• Provide first line point of contact for Shure ID, Shure Cloud, software licensing, and UC end user questions.
• Interact proactively with B2B End-Users, drives demand, creates leads.
• Maintain accurate customer records in Salesforce/CSP.
• Route cases to Sales Support, Channel Support, or technical Support when needed while ensuring smooth handover.
• Collaborate closely with Market Development, Sales Support, and Channel Support teams.

• Successfully completed commercial education (Bachelor, Commercial Apprenticeship) and 0-2 years’ experience in Customer Service, Inside Sales or related.
• Customer centric mindset with the ability to solve problems efficiently.
• Strong communication skills in German and English; additional European languages are a plus.
• Familiarity with CRM/ERP platforms (Salesforce, SAP) are beneficial.
• Ability to thrive in a cross functional, fast moving environment.

WHO WE ARE

Shure’s mission is to be the most trusted audio brand worldwide – and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.

Join Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.

THE MIX MATTERS

Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!

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