Entitlement Support QA Team manages the entitlement lifecycle of an application; works on a sprint basis (every 4 weeks) with U.S. Businesses and Technology Teams to analyze, strategize, facilitate, to support the entitlement requirements. and foundation strategy. We implemented a discipline to minimize the risk of unauthorized access and internal threats by providing oversight and guidance, creating robust entitlement security control measures that restrict and manage users access to the Eclipse & Salesforce applications, protecting our customer’s data, driving simplification utilizing CMP auto provisioning to subapps/microservices.   We partner with IT groups to create the CMP User Provisioning-Automated products, bringing simplification to the workers is always a key driver; automate as many free-form attributes; simplify microservices provisioning.

Entitlement Support QA Team provides a QA service to review Citi Marketplace production application access requests placed by workers through One Approval.  This review is conducted after their manager has already approved the request.  The QA Team verifies workers are granted entitlements based on user’s job function within Global Directory, their Peers access, Other Apps, CISO Tools, as well as meets requirements provided by the application Business Role Owner.  ESQA performs QA on the following High-Risk applications:

• ACAPS CSI#41570 Consumer Account Assets (Loans) Originations.
• GC Eclipse US CSI#167519
• GCB Sales & Servicing Salesforce CSI#169883
• Mainframe LPARs CSI#156984, including Users, Profiles, eLabels, datasets and resource requests.

Job Description

• In this position, for Mainframe, the analyst acts as a liaison between Branches, Call Center, Commercial Business, AML, Risk/CSIS, CMI, Operations & Technology users and GIAM ISA/GIDA in analyzing and setting up our business users’ mainframe access in both TopSecret and RacF Security Complexes.
• In this position, for Eclipse US application, we have oversight of all the entitlements and work with the Branches, Call Center, Commercial Business, Operations, Cards, REL, CSIS, AML, Risk Management, Fraud, IPB/AHS, CPB, PWM, Executive Response Unit, Collections users analyzing and setting up their Eclipse Roles and mainframe access in RacF Security Complex.
• In this position, for SalesForce Lightning application, we have oversight of all of the entitlements and work with the Branch, Call Center, Operations, CPB, PWM, IPB, SB, and some ISA/Prod support units’ users analyzing and setting up their SalesForce Roles.
• Good understating of the mainframe resources, profiles and eLabeling procedures both in Top secret and RACF.
• Performing QA against Access User Requests after the manager has already approved.  Ability to Challenge a manager and reject an incorrect request.
• Assisting unit with the Corporate EERS Enterprise Role Effort.
• Assisting unit with Mainframe resource cleanup project, analysis of job function and resources/profiles.
• Able to manage projects with proper process with Citi PMO standards (SDLC, Waterfall, Agile etc.)
• Knowledge of Retail Banking Business and Commercial Business applications.
• Hands on Experience on Entitlement provisioning
• Provide entitlement expertise for major projects, investigations, and internal audits. 
• Analysis and documentation of procedures for CitiMarketPlace access request repository.
• Internal Process Control Manual creations to Citi Standards

Primary Responsibilities:

• Review Mainframe requests from Retail/CBNA Staff members as well as those outside of Retail/CBNA (ex. Branch, Call Center, Commercial Business, Operations and the various Backoffice units within Retail who have mainframe access) requesting access to CBNA applications.
• Review Eclipse USA requests from Retail/CBNA Staff members and those outside of CBNA requesting access to Eclipse USA (ex. Branches, Call Center, Commercial Business, Operations, Cards, REL, CSIS, AML, Risk Management, Fraud, IPB/AHS, Private Bank, PWM, Executive Response Unit, Collections).
• Review SalesForce Lightning requests from Retail/CBNA Staff members and those outside of CBNA (ex. Branch, Call Center, Operations, CPB, PWM, IPB, SB, and some ISA/Prod support units) requesting access to SalesForce Lightning.
• Conduct and facilitate functional Business meetings, using zoom, taking good notes, reading them back, distributing minutes and keeping track of follow-ups.
• Prepared to work release weekends for entitlement checkouts.
• Ability to run mainframe, Eclipse, SalesForce reports.

Job Qualifications:

• 5-8 years of experience in Information Security | Identity & Access Management
• Working Knowledge of Cyber Security Standards.
• Strong Risk Management skills.
• Excellent influencing, facilitation, and partnering skills.
• Excellent written and oral communication skills, which can be leveraged to consistently succeed during Business interaction.
• Retail/CBNA Applications knowledge.
• User Production Support experience.
• Excel Knowledge.
• Knowledge of JIRA and Microsoft Office to support project management activity.
• Knowledge of Mainframe Security Complexes.
• Knowledge of EERS Entitlement Review System
• written and verbal communication skills
• Must be a self-starter, flexible, innovative, and adaptive
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
• Work collaboratively with global partners in other functional units; ability to navigate a complex organization.
• Excellent project management and organizational skills and capability to handle multiple projects at one time.
• Proficient in MS Office applications (Excel, Word, PowerPoint)

Education:

• Bachelor's/University degree or equivalent experience.
• Experience in Information Security and Identity & Access Management.

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Job Family Group:

Technology

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Job Family:

Information Security

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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