Prime Support Consultant Profile

Are you passionate about contributing to a world-class company and its customers in implementation processes?

If yes, we are looking for you!

Join our team as an Prime Support Consultant and support key initiatives that drive business success. This role is essential for gaining hands-on on the customer side and developing professional relationships.

About the Role

• Provide senior-level application support for enterprise customers, using PL/SQL and/or T‑SQL to investigate incidents, run queries, debug data issues, and validate system behavior.
• Develop and maintain SQL/T‑SQL scripts to support troubleshooting, reporting, data corrections, and repeatable operational tasks in customer environments.
• Analyze reported problems end-to-end, document findings clearly, and produce functional descriptions/specifications that enable accurate fixes and prevent recurrence.
• Deliver customer-ready fixes and workarounds, including step-by-step application instructions and clear communication in advanced spoken and written English.
• Assist customers through patch releases and deployments, including preparation, coordination, validation, and post-release verification to ensure stability.
• Gather, analyze, and help define project requirements and specifications, collaborating with internal teams while working independently and proactively to drive resolution.
• Support integrations with ERP ecosystems (e.g., SAP, Oracle, JDA, PeopleSoft), with preferred exposure to foreign trade/international trade processes (including Mexico IMMEX) and willingness to build new software development skills.

About You

You’re a fit for the role if your background includes:

• Advanced English proficiency (candidates will be tested before setting up an interview)
• A BA degree (or equivalent) in Information Systems or a closely related discipline.
• 2+ years of hands-on application support experience using PL/SQL and/or T‑SQL, including writing queries, debugging database issues, and developing SQL/T‑SQL scripts.
• Experience in implementing and/or supporting foreign trade (international trade) systems (preferred).
• A strong customer-support mindset with a consistently positive, service-oriented attitude and commitment to clear outcomes.
• Proven ability to understand complex issues, summarize root causes, and communicate/transfer knowledge effectively in both writing and conversation (advanced English).
• A proactive, solutions-first approach and comfort working independently/autonomously to drive incidents through to resolution.
• Experience producing functional descriptions/specifications of issues and delivering customer-ready fixes/workarounds with clear application instructions.
• Familiarity with enterprise environments and integrations with ERPs (e.g., SAP, Oracle, JDA, PeopleSoft), with preferred exposure to foreign trade/international trade (including Mexico IMMEX) and PMI methodology, plus willingness to develop new software development skills.

• Knowledge of foreign trade/international trade.
• Knowledge of Mexico special programs such as IMMEX.
• Knowledge of the PMI implementation methodology.
• Willingness to develop new skills related to software development.

To apply, please upload your updated resume in English.

Location: CDMX

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com