Accountable for end-to-end delivery of low-complexity client onboarding and implementation engagements, or for leading workstreams within larger programs. This role leads platform onboarding, demos APIs and capabilities, advises clients on meeting requirements using the platform, and resolves client issues. Managers additionally ensure onboarding and delivery quality across a team or pod. 

Core Responsibilities :

• Own end-to-end delivery of low-complexity implementations from onboarding kick-off through go-live and handover. 
• Lead client onboarding to the platform, including readiness, sequencing, and execution. 
• Lead platform and API demos tailored to client use cases and technical maturity. 
• Advise clients on how to meet business and technical requirements using the platform, including trade-offs. 
• Investigate and resolve client-raised issues or queries, coordinate cross-functional resolution as needed. 
• Own delivery plans, scope, risks, dependencies, and milestones. 
• Lead customer workshops and decision forums, document outcomes. 
• Produce and maintain onboarding and delivery artifacts using standard templates. 
• Feed onboarding and delivery learnings back into standards and templates. 

Typical Deliverables :

• End-to-end onboarding and implementation delivery ownership for low-complexity clients 
• Platform and API demo materials tailored to client use cases 
• Requirements-to-platform mapping and documented solution approaches RAID logs, status reports, and decision records 
• Go-live readiness assessments and handover packages 
• Experience delivering SaaS or API-based platforms in regulated or enterprise environments. 
• Hands-on experience demoing APIs or technical capabilities to clients. 
• People management or mentoring experience (for Manager track). 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Bachelor degree or equivalent experience.
• Min 7 years’ experience in delivery, implementation, consulting, or project leadership roles.
• Strong stakeholder management and problem-solving skills.
• Experience leading client-facing workshops or onboarding activities.
• Domain experience in either core banking or cards/payments.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 116,300.00 to 186,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.