What you will do -

• Maintain customer accounts by reconciling invoices and applying items to accounts receivable.
• Assist with processing transactions in order entry, resolving issues, and developing ad hoc reports.
• Utilize procedures for process improvement; participate in software updates and upgrades.
• Communicate directly with sales force, internal departments, and clients to resolve issues related to orders, accounts receivable, and returns.
• Provide phone support for inquiries from sales and healthcare professionals.
• Respond promptly, accurately, and courteously to encourage positive business relationships.
• Process all work in accordance with relevant working practices and standard operating procedures.
• Provide feedback and suggestions to improve service levels, internal processes, and customer support methodology.
• Demonstrate a positive, constructive, and cooperative attitude in the business environment.
• Provide support beyond standard hours as needed for high call volume or workload.
• Support Sales Department by answering questions via phone, email, and fax; research responses with sales.
• Keep detailed records of customer interactions, inquiries, complaints, and actions taken.
• Determine charges for services requested; collaborate with Corporate Accounts Receivable for collections and billing.
• Prepare product or service reports by collecting and analyzing customer information.
• Coordinate sequence and release of back orders based on stock availability.
• Maintain customer pricing in ERP system, including entering contracts as required.
• Implement and support Quality initiatives throughout the branch.
• Maintain accurate inventory records in ERP system through proper billing and replenishment processes.
• Manage inventory shelf life and expiry records.
• Support and participate in branch cycle counting process.

What you need –

Required -

• 2+ years of work experience
• High School diploma or equivalent
• Ability to work flexible hours as needed to support business needs.

Preferred -

• Associate’s Degree
• Proficiency with computer systems (ERP, Outlook, Access, Excel, Word).
• Knowledge of medical implant industry and hospital customer base.

Pay rate will not be below any applicable local minimum wage rates.