10000 Customer success manager Jobs

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

Developer X delivers high quality and cohesive products, resources, and communities for professional developers to be more productive creating valuable businesses that scale to users. These products include Firebase, Flutter, and other platforms, SDKs, programming languages, tooling, and infrastructure.

The Core team builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.

• Conduct market research to identify customer needs and pain points, analyze competitor offerings, and develop a comprehensive understanding of the market landscape.
• Define the product idea and roadmap, aligning it with the area's overall business objectives, and prioritize features and functionalities based on user needs and business impact.
• Collaborate with cross-functional teams (e.g., engineering, UX, business) to define product requirements, user stories, and user flows, and ensure a user-centric approach to product development.
• Monitor key product metrics and gather user feedback to analyze product performance and identify areas for improvement. 
• Own the product after launch, providing ongoing support and maintenance, gather user feedback, and iterate on the product to ensure continued success.