10000 Customer success manager Jobs

About the Role:

Grade Level (for internal use):

11

This team will forge new paths with an entrepreneurial mindset and remain focused on driving the absolute highest level of customer experience in automotive. 

Overview of Responsibilities:

• Identifying key corporate level contacts within target automotive groups and building and maintaining relationships with them.
• Provide leadership in Regional Account Management with a focus on Marketing, Sales, and Retention.
• Develop and refine communications and engagement best practices with the goal of driving net and gross retention.
• Continually identify, execute, and refine cross-organizational processes to support the on-going enhancement of automotiveMastermind, its product development, and client-facing strategies.
• Collaborate with internal stakeholders to stimulate solution-based cooperation for solving client challenges.
• Propose pro-active initiatives to maximize commercial opportunities by leveraging the growing automotiveMastermind product set.
• Successfully identify client’s business goals and objectives through business analysis and focused evaluation of KPIs.
• Report on full portfolio of automotiveMastermind product set including KPI’s, open initiatives, product roadmaps, etc. to stimulate utilization and retention of our technologies.
• Develop and communicate actionable insights, best practices, thought leadership, and industry trends via regular Business Reviews.
• Collaborate with Business Development and Dealer Relations teams to deliver high level execution of Mastermind’s expected levels of service

Who you are:

• 5+ years of experience working in technology in a business development or account management capacity at a market leading company
• Ability to influence and build relationships with people across all levels and organizations internally and externally
• Knowledge of, and experience within the auto industry and working with automotive Dealer Groups
• Experience formulating a partnership vision, strategy, and execution plan
• Technical ability to understand software and recognize areas of product integration, discuss product roadmaps, and engage with product managers

• Ability to navigate technology landscape
• Experience structuring and negotiating deals of varying complexity
• Passionate about technology and its ability to have a meaningful impact on the automotive industry
• Great at execution: results-driven, detail-oriented, organized self-starter
• Fun to work with, excellent with teamwork and cross group collaboration
• Creative, critical and solution-first thinker with client service mentality
• Excellent oral and written communication skills, with an ability to speak effectively to business development leaders, marketing leaders, product managers, and executives
• Can handle multiple projects and priorities in a fast paced environment
   

Where you will be:

Candidate can live and work remotely within the Mid-Atlantic Region.

About automotiveMastermind:
 

Who we are:

Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com.

At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.

What we do:

Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group)

Job ID: 307592
Posted On: 2024-11-05
Location: Virtual, Virginia, United States