Position Summary – Make a Difference. Join Visa’s newly formed, cutting edge Risk Operations Center (ROC). The ROC is a critical priority of executive leadership and focuses on the fast identification and mitigation of high impact fraud attempts in the global payment ecosystem. This team will operate 24/7 working 12-hour shifts, and this role provides support to escalations from the team with a primary Monday through Friday work week.

The Manager Risk Operations is a high visibility and demanding role, responsible for the operational implementation for the detection and disruption of fraud events identified by the Risk Operations Center- a key component of Global Risk's Payment Fraud Disruption organization. This position is responsible for defining incident response processes and mitigation to any payments-based attack affecting Visa’s clients or brand. Payment Fraud Disruption is a fast-paced team of technology experts who identify, investigate, disrupt, and prevent attacks targeting the global payment ecosystem. The Senior Manager will be responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts. This position reports to the Director of the Risk Operations Center.

Primary responsibilities:

• Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on course of action
• Perform analytics of complex data models to evaluate legitimacy of transactional logs
• Detail oriented problem solver - monitor and respond to a wide variety of proprietary Visa solutions used to identify potential fraud and risk based activity that may be impactful to Visa and its clients
• Ensure incidents are escalated to the proper support teams for validation and mitigation based on the identification of possible threats
• Determine opportunities for incident handling improvements and increase operational efficacy
• Provide critical platform development oversight for the tools and capabilities used to automate incident response
• Coordinate incident handling with regional Risk groups and take decisive action on events, alerts etc.
• Assess impact accurately of a critical/major incident and author communication for distribution to appropriate recipients within set periods with guidance
• Serve as a Global Risk Subject Matter Expert on various Visa fraud alerting platforms
• Develop key metrics that drive innovation and development for the Risk Operations Center. In addition, the position will be responsible for ensuring goals related to these metrics are met.
• Create detailed reports on internal incident response measures of success
• Collaborate with the Visa teams and clients during fraud events to provide real time status and data driven decision making
• Self-driven individual who can multitask and complete varying risk projects
• Proactively identify risk opportunities that increase the brand awareness of Visa to its clients and stakeholders

Secondary Responsibilities:

• Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders
• Provide and oversee technical analysis support to the Global Risk organization to protect the payment ecosystem
• Identify and recommend process improvements, system enhancements, and procedural changes to increase operational efficiencies and data quality

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Basic Qualifications:
5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications:
5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
8+ years of experience in payment card or cybersecurity industry, financial technology, cybercrime fraud and/or ethical hacking
Flexibility to support 24/7 escalations, during weekends (including holidays), and extended hours as needed
Proven experience collaborating in a team within a 24x7 Operations Center
Passion for fraud schemes and cybercrime investigations
Knowledge of transactions, systems processing transactions, and overall transaction process
Understanding of payment networks, risk management, defense in depth strategies, and automated incident response
Prior experience with data analytics, visualization tools and concepts
Understanding of payments process, cybercrime, and fraud techniques
Design and interpret reports with meaningful trends and fraud stats to business stakeholders
Strong understanding of common technology integration points (e.g. REST API)
Familiarity with technologies used to search, analyze, and visualize anomalies and trends within large datasets
Strong understanding of Common Vulnerabilities and Exposures, and their associated exploitation methodologies
Preferred:
Direct experience with VisaNet, ISO 8583, transaction routing, VCMS, Base I and Base II platforms
Familiarity with intelligence databases and analytical tools or similar intelligence reporting systems
Analysis of cyber threat intelligence and fraud intelligence
Bachelor’s degree or commensurate experience required, graduate degree preferred
CISSP, CHFI, CEH, GIAC certifications

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.