At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• 8–10+ years of experience in data operations, remediation, client facing data services, or similar roles.
• Proven experience leading small teams with operational or shift based coverage models.
• Hands on proficiency in Excel, SQL, Python, and Power BI.
• Experience managing contractors or vendor resources.
• Strong project management and prioritization skills.
• Experience in high risk, or client critical data environments.
• Background in incident response, data quality operations, or remediation programs.

Education 

• Bachelor’s degree in Computer Sciences, Business, Data, Economics, or a related field.

Responsibilities Client Triage & Day to Day Response Leadership

• Serve as the primary day to day point of contact for client data issues and remediation requests.
• Lead initial triage and impact assessment, determining severity, scope, and required response.
• Coordinate rapid response for high priority issues, ensuring clear communication of status, next steps, and expectations.
• Escalate risks, blockers, or sensitive issues to the Senior Director with clear recommendations.

24/5 Operations & Team Leadership

• Lead direct reports responsible for operating a 24/5 remediation and response model.
• Establish coverage models, handoffs, and operating rhythms to ensure continuity and responsiveness across time zones.
• Provide daily direction, prioritization, and coaching to ensure consistent execution and quality.
• Foster a culture of ownership, precision, and urgency.

Contractor & Capacity Management

• Manage day to day contractor relationships, including staffing levels, task allocation, and performance monitoring.
• Coordinate onboarding, training, and access for contract resources to support rapid scaling.
• Continuously assess workload and staffing needs; recommend adjustments to meet demand spikes.
• Ensure contractor output meets quality standards and aligns with remediation playbooks.

Operational Execution & Project Management

• Own execution of remediation workstreams, translating plans into clearly sequenced tasks and milestones.
• Track progress against timelines, service levels, and quality metrics.
• Identify operational bottlenecks and implement corrective actions in real time.
• Maintain accurate documentation of remediation actions, decisions, and client communications.

Data Analysis & Hands On Oversight

• Apply strong data manipulation skills to review, validate, and guide remediation outputs.
• Support teams using tools such as AI, Excel, SQL, Power BI, and Databricks to analyze issues, track progress, and report results.
• Ensure remediation logic and outcomes are defensible, repeatable, and aligned to governance standards.
• Provide feedback to improve remediation efficiency and accuracy.

Reporting & Continuous Improvement

• Produce regular operational reporting for the Senior Director covering volume, status, risks, and trends.
• Identify recurring issues and recommend process improvements or upstream fixes.
• Help refine remediation playbooks, intake processes, and response SLAs over time.

Leadership Expectations

• Highly structured, detail oriented, and execution focused.
• Comfortable making decisions under pressure with incomplete information.
• Strong sense of accountability for outcomes, not just activity.
• Clear, calm communicator with clients and internal stakeholders.

About the team

Our Data Estate team is responsible for managing, enriching, and validating the entity data that powers Moody’s financial intelligence products. We contribute to Moody's by providing the trusted foundational data our clients rely on for risk assessment and decision-making.
By joining our team, you will be part of the critical work of maintaining a world-class data platform that helps businesses navigate the global marketplace and abundant opportunities for learning, professional growth, and career advancement - all while working alongside passionate colleagues in a dynamic environment.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.