Project Coordinator - Project Delivery Specialist - Customer

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Project Coordinator, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

The goal of this project is to support the client's suite of applications to ensure technical issues are resolved and issue trends are analyzed to identify areas of automation. The Production Support Engineer will be onshore, in a client-facing role, for a new team that will be predominantly offshore. The Production Support Engineer will be responsible for: Leading support operations and activities by developing deep functional and technical knowledge of the applications, Analyzing issue trends to uncover areas of opportunity for automation, Performing production deployments and service restorations, and Implementing automation and enhancements, managing ticket queues and monitoring adherence to SLAs.

• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The Team

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings.

Qualifications

Required

• 6+ Years Experience in Java (Springboot), Agile-DevOps/Agile-Scrum
• 6+ Years Experience leading teams in a fast-paced environment
• 6+ Years of Excellent communication and client facing skills
• 6+ Years' Experience in Agile and ITSM tools
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Experience leading application support teams
• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations

Additional Requirements

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html