Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

• Lead end-to-end phased data conversion/migration strategy and execution with minimal downtime, including cutover planning, rehearsals, and rollback readiness
• Own the data cleansing and data quality approach (profiling, rules, remediation workflows), ensuring trusted data across case management, eligibility, licensing, placements, and financial functions
• Serve as the integration and reporting data lead, coordinating Salesforce integrations using MuleSoft and Talend (Data Integration/Cloud/Data Quality) to support cross-system workflows
• Drive system and workflow understanding across case management, child support, and integrated eligibility processes to align data mappings, conversions, and reporting outputs
• Lead deployment readiness and execution for the Salesforce system rollout to 100 counties, including data readiness checks, conversion rehearsal, go-live support, and stabilization
• After deployments, transition to on-site M&O data leadership, managing incident triage, root-cause analysis, recurring data issues, enhancement intake, and operational reporting improvements

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.

Qualifications

Required:

• Bachelor's degree
• 5+years of delivery and leadership experience
• Data Conversion/Migration experience (strategy, mapping, ETL/ELT, cutover, reconciliation, and post-go-live stabilization) for large-scale programs
• Analytics - Data Cleansing experience, including data profiling, remediation design, and measurable data quality controls
• Strong domain experience supporting case management, eligibility, licensing, placements, and financial data/processes in complex, multi-stakeholder environments
• Salesforce Integration experience, including deployment experience supporting large, multi-county rollouts and complex cross-system workflows
• Advanced experience with content management practices supporting program documentation, data definitions, runbooks, and operational knowledge transfer
• Limited immigration sponsorship may be available
• Ability to travel 20-30%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

• Hands-on delivery experience with Talend Data Integration, Talend Cloud, and Talend Data Quality
• Experience implementing integrations with MuleSoft and operating in an AWS-hosted ecosystem (data pipelines, security constraints, environments)
• Prior on-site lead experience for M&O/operations (support model design, SLAs, runbooks, and continuous improvement) for large enterprise platforms

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html