The Role:

As Consulting Manager, you will lead, guide and develop a team of 5 -10 Consultants and Project Managers. You are responsible for driving successful deployments of the Celonis technology across our customers in various industry clusters across EMEA and LATAM. This includes to drive services sales cycles, incl. project scoping and service proposal creation, and ensure strong customer engagement management.  

You will partner cross-functionally to support all customer engagement efforts and will liaise frequently with the Sales and Value Engineering teams to ensure customer satisfaction, loyalty and adoption of the Celonis platform.

The Work You’ll Do:

• Sales - position and sell the right services, work closely and build trust with Sales and Value Engineering to support ACV land and expand motions; maximize services revenue and ensure utilization targets
• Delivery - manage portfolio of projects to success, build relationships directly with largest/most strategic customers in region; ensure timely and high-quality deployments of the Celonis technology, with a constant focus on driving measurable business impact and delivering tangible value, that meet customer requirements, accelerate time to first value and drive measurable business impact; communicate with stakeholders in Celonis’ largest customers, handle escalations and navigate challenging situations with positive and balanced results; manage, forecast and monitor resource capacity and utilization, staffing appropriately all customer engagements
• Value and Adoption - Drive a value-focused mindset within the team, ensure project governance to deliver rapid, tangible improvements and fast ROI; drive adoption by ensuring comprehensive adoption plans are incorporated into each project, including user onboarding, training, and knowledge transfer, in collaboration with the Academy.
• Product - ensure a focus on deep product and technical knowledge, that will provide thought leadership for our customers, and best practice implementation and adoption of Celonis software, especially in the area of new product introduction.  Ensure that the Consulting team is fully enabled and leverages all product capabilities on customer deployments
• People - build, support, enable a high performance team; lead and manage a team of approx. 5-10 Celonis Project managers and Consultants, specializing one or more industry verticals; proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and training, across the Consulting team
• Partners - build relationships with the strategic partners (and our partner managers) in the region to support our most important customers
• Practice - contribute to internal initiatives that make the organization better; recruit and develop a high-performing Program Manager and Consulting team, developing career paths for team members that allow for growth and development within the Services organization and Celonis overall 

The qualifications you need:

• 10+ years of experience delivering highly complex projects as a Program Manager or Program Director, including experience managing professional services teams in enterprise SaaS.
• Proven leadership in leading, guiding, and developing a high-performance team of 5-10 Project Managers and Consultants.
• Experience in recruiting, motivating, and retaining top talent, including managing productivity, morale, and career growth.
• Track record of leading complex transformational programs and extensive experience in project management disciplines, including leading teams of project managers.
• Experience building relationships with Sales teams and involvement in deals, including driving services sales cycles, project scoping, and proposal creation.
• Proven leadership in interacting with senior/executive level customers, handling escalations and navigating challenging situations.
• Strong technical aptitude required to lead and direct consultants in the implementation of complex software (e.g., Process Mining, ERP, or BI tools).
• Ability to manage, forecast, and monitor resource capacity and utilization to maximize services revenue and ensure project success.
• Value-focused mindset with a focus on driving measurable business impact, rapid ROI, and platform adoption.
• Excellent communication skills and the ability to partner cross-functionally to ensure customer satisfaction and loyalty.