Overview of Citi:

Are you looking for a career move that will put you at the heart of a global financial institution undergoing significant evolution and transformation? Then bring your expertise in [mention relevant skills like analysis, problem-solving, operational excellence, quantitative skills, technical acumen] to Citi’s Markets Operations team.
 
By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our Markets Operations group is at the core of all activity at Citi, with a significant impact across the lifecycle of a trade, and plays a key role in the overall client experience and strategic direction.
 

Role Overview:

The Operations Manager is responsible for managing a portfolio of existing platinum and strategic ETD and OTC clients, delivering exceptional client service while strengthening long-term relationship, alongside delivering pitches and project managing multiple key clients onboards into CITI. This role requires a strong balance between operational oversight and client engagement, ensuring that Citi’s standards and obligations are consistently met across global markets and regulatory frameworks
 

What you'll do:

• Serve as the principal operational contact for a portfolio of ETD and OTC Platinum clients, delivering client service excellence and maintaining strong, trusted relationships.
• Act as a subject matter expert (SME) across global ETD markets and OTC clearing houses, with extensive knowledge of principal products, market practices, regulatory requirements, and additional asset classes such as equities, FX, repo, fixed income, physical commodities, and Prime Brokerage.
• Manage the diverse needs of clients including commodity firms, banks, pension funds, asset managers, and hedge funds, providing tailored relationship management to ensure successful outcomes for client’s requirements.
• Oversee clients’ operational processes and trade life cycles, coordinating across internal teams (cash & collateral, trade, deliveries, fees, etc.) to ensure they meet Citi’s SLAs and also the client expectations.
• Monitor client activity to ensure compliance with commercial, regulatory, and risk requirements across EMEA, NAM, and APAC regions, leveraging Citi systems and required market knowledge.
• Lead post-trade issue resolution and risk event management as the primary escalation point, ensuring timely client communication, internal escalation, and delivery of tactical/strategic remediation plans.
• Conduct detailed trend and root cause analysis to identify process inefficiencies, partnering with technology teams to deliver operational efficiency solutions and business justification documentation for prioritisation.
• Plan, coordinate, and deliver client meetings (Internal/External), both in-person and remotely covering performance reviews, operational objectives, and Citi’s commercial agenda, while engaging effectively with stakeholders at all organizational levels, including c-suite executives.
• Design and deliver product and technology training for/to clients to enhance post-trade process understanding, improve risk management practices, and strengthen client-side self-sufficiency.
• Project manager for the Integration of new FDC clients, overseeing the implementation of new business and ensuring alignment of services with operational standards and commercial terms in collaboration with FDC Sales and Prime Sales.
• Prepare and deliver regular reporting, metrics, and status updates to management, ensuring transparency of client activities, operational risks, and service performance

What we'll need from you:

• Previous relevant experience
• Subject Matter Expert in at least one area of derivatives or cleared OTC
• Relevant skillset for managing a portfolio of Platinum Clients
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience preferred

What We Can Offer You:
 
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well, and save well.
 
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
 
*   Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
*   A discretional annual performance-related bonus.
*   Private medical insurance packages to suit your personal circumstances.
*   Employee Assistance Program.
*   Pension Plan.
*   Paid Parental Leave.
*   Special discounts for employees, family, and friends.
*   Access to an array of learning and development resources.


 

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Job Family Group:

Operations - Transaction Services

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Job Family:

Securities and Derivatives Processing

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.