Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Middleware Operations & Engineering Lead, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

Provide 24x7x365 middleware operations and engineering support across web and application middleware platforms enabling integrated business services. Partner with application teams, infrastructure teams, and vendors to monitor platform health, respond to incidents, fulfill requests and changes, and lead troubleshooting and performance optimization. Improve stability and security through patching, upgrades, modernization/migrations, security hardening, and automation, including self-healing and standardized provisioning-while consistently meeting agreed service-level objectives (SLOs) and audit requirements.

24x7 Operations (Run)

• Monitor middleware platforms and integrated services; execute incident response, triage, restoration, and escalation.
• Own service request and change fulfillment; ensure tickets meet response and resolution SLAs.
• Perform routine health checks, availability validation, and operational readiness checks.

Platform Health, Currency & Capacity (Maintain)

• Maintain platform currency: patching, fix packs, interim fixes, and runtime environment support.
• Perform capacity management (resource baselines, growth forecasting, tuning recommendations).
• Proactively identify bottlenecks; optimize middleware configurations for stability and performance.

Troubleshooting, RCA & Reliability (Improve)

• Lead deep-dive troubleshooting: log analysis, thread/heap diagnostics, connection analysis, and failure domain isolation.
• Drive root cause analysis (RCA) and implement permanent fixes; document known errors and runbooks.
• Coordinate war rooms for critical outages and manage technical communications to stakeholders.

Middleware Configuration & Runtime Enablement (Build/Enable)

• Support deployments and runtime validation with application teams; verify configuration, dependencies, and post-deploy health.
• Support integrations with enterprise systems: databases, Lightweight Directory Access Protocol (LDAP), single sign-on (SSO).

Security, Certificates & Compliance (Protect)

• Manage Secure Sockets Layer / Transport Layer Security (SSL/TLS) certificates and related configuration updates.
• Implement security hardening, vulnerability remediation, and secure configuration standards.
• Provide middleware-level audit/compliance support (evidence collection, control implementation, and remediation tracking).
• Configure and administer user roles, groups, and access controls (least privilege, separation of duties).

Upgrades, Modernization & Migrations (Transform)

• Plan and execute upgrades/patching for IBM WebSphere and related products; manage cutovers and rollback plans.
• Architect and deliver migrations of existing instances (environment strategy, dependency mapping, risk management, validation).

Automation & Tooling (Automate)

• Develop automation/scripting for provisioning, monitoring, and self-healing workflows using IBM and open-source tooling.
• Standardize repeatable operational tasks (certificate renewals, health checks, restart orchestration, config drift detection).
• Improve observability (dashboards/alerts) and reduce mean time to detect/resolve (MTTD/MTTR).

Communication and Collaboration

• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The Team

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

Our AI & Data practice offers comprehensive solutions for designing, developing, and operating advanced Data and AI platforms, products, insights, and services. We help clients innovate, enhance, and manage their data, AI, and analytics capabilities, ensuring they can grow and scale effectively.

Qualifications

Required

• 8+ years of hands-on experience supporting middleware technologies (IBM WebSphere-Portal, eXtreme Scale, JBoss, Apache Tomcat, Oracle WebLogic, Microsoft IIS, HIS, Apache HTTP Server, IBM HTTP Server (IHS), Nginx) in enterprise environments.
• 8+ years of strong middleware troubleshooting experience, including log analysis, integration issue isolation, and performance analysis/tuning.
• 6+ years of experience operating and engineering IBM WebSphere platforms, including upgrades and patch management.
• 6+ years of experience configuring middleware resources (JMS, JNDI, JDBC, connection pools) and supporting application deployments.
• 5+ years of experience with SSL/TLS certificate management and integrating middleware with LDAP, single sign-on (SSO), and databases.
• 5+ years of scripting and automation experience (e.g., Bash, Python, PowerShell) to improve operational efficiency.
• 5+ years of knowledge and practical experience with high availability (HA) and disaster recovery (DR), including replication, backup/recovery, and failover strategies.
• 5+ years of demonstrated communication and documentation skills in operational and engineering environments.
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $107,700 to $179,400.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html