We are seeking a dedicated and highly motivated Associate Systems Application Analyst team member to support our 24×7 operational environment. The ideal candidate will have a developing understanding of systems, networks, and applications, and will be responsible for monitoring, triaging, and coordinating support activities to ensure optimal service performance. This role is part of a shift-based operations team and plays a key part in maintaining Visa’s high availability standards.

Work Schedule Requirements: This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location. Weekend and Holidays will be required.

Shift Work: 12-hour shifts (6:00am - 6:30pm)

• Week 1: Monday, Tuesday, Friday, Saturday and Sunday
• Week 2: Wednesday and Thursday

Key Responsibilities

Technical Proficiency

• Monitor and maintain systems, applications, and infrastructure components across complex or multi‑platform production environments.
•  Utilize monitoring tools, dashboards, and ticketing systems to proactively detect anomalies and respond to alerts with minimal guidance.
• Perform initial technical triage and execute documented troubleshooting steps while identifying when deeper investigation or escalation is required.
• Maintain, improve, and contribute to operational documentation, including runbooks, procedures, and incident records.

Analytical Skills

• Analyze logs, alerts, metrics, and workflow patterns to identify irregularities, performance degradations, or early indicators of system issues.
• Apply structured analytical methods to assess incident impact, determine likely root causes, and recommend next steps.
• Maintain high accuracy while managing multiple data sources, operational tasks, and system checks simultaneously.

Problem-Solving Skills

• Respond to and resolve incidents by diagnosing issues, performing corrective actions, or coordinating with senior engineers and partner groups.
• Prioritize and manage operational tasks effectively during high‑volume or high‑severity situations.
• Participate in and support incident, problem, and change management workflows, contributing to root‑cause analysis and corrective action efforts.
• Balance competing operational priorities while maintaining service quality, accuracy, and adherence to SLAs.

ITIL Knowledge

• Apply ITIL-aligned processes for Incident, Problem, and Change Management to ensure consistent, high‑quality operational execution.
• Support change preparation, validation, and execution activities to maintain system stability and minimize risk.
• Collaborate with cross‑functional teams to drive continuous improvement across service delivery and operational processes.

Communication Skills

• Communicate effectively and professionally with team members, leadership, and cross-functional support teams during troubleshooting and incident response.
• Document incidents, process changes, troubleshooting steps, and system behaviors clearly and consistently for future reference.
• Provide timely and accurate updates during active issues, ensuring stakeholders remain informed and escalations occur as required.

Time Management

• Resolve or escalate operational incidents within defined SLAs while managing multiple tasks or ticket queues.
• Manage workload effectively during extended shift cycles, maintaining accuracy and focus under time‑sensitive conditions.
• Adapt to shifting priorities and operational demands while ensuring consistent service delivery and operational readiness.

Specialization Support Lanes

Application Support Lane

• Monitor and troubleshoot application workflows (e.g., batch job flows, reporting flows, transaction or billing processes) across UNIX, Linux, Windows, and MVS Mainframe environments, using logs, enterprise batch scheduling solutions, batch job output, and basic SQL to identify root causes
• Collaborate with engineering/SRE teams to resolve application defects or performance issues, and support configuration changes or release activities.

Monitoring & Incident Response Lane

• Monitor and recover system, application, and batch job alerts using enterprise schedulers (ESP, Control‑M, Autosys) and standard operational tooling.
• Lead or support incident response by correlating alerts, coordinating bridge calls, escalating issues appropriately, and contributing to post‑incident documentation.

Payments & Transaction Operations Lane

• Support financial processing flows, settlement workflows, and high‑volume batch operations, ensuring timely and accurate data movement across FTP/SFTP/NDM channels.
• Investigate and resolve settlement exceptions or transaction irregularities, collaborating with engineering to address recurring issues or workflow gaps.

Automation / Tools Lane

• Support operational efficiency by maintaining or developing basic automations, scripts, dashboards, or monitoring enhancements (Python, Bash, SQL, or similar).
• Participate in tool updates or UAT for monitoring, scheduling, and observability platforms, and leverage AI‑assisted insights to improve incident triage and operational workflows

Visa will accept applications for this role until at least January 26, 2026.

Basic Qualifications

• Bachelors degree, OR 3+ years of relevant work experience.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology or related field.
• Certifications: ITIL Certification preferred.
• Strong technical, analytical, problem-solving, and communication skills.
• Relevant experience in IT operations, service desk, or technical support preferred.
• Ability to work in a structured 24×7 shift environment, including nights, weekends, and holidays.
• Ability to learn and adapt quickly in a fast-paced operational environment.
• Detail-oriented with strong organizational and documentation skills.
• Basic knowledge of AI concepts and/or programming languages such as Python, Java, or SQL to support automation and data-driven solutions.
• Basic familiarity with UNIX/Linux command line operations.
• Exposure to batch scheduling tools (Control‑M, ESP, Autosys, etc.) is a plus.
• Experience with file-based data movement or batch processing environments preferred.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is $66,600.00 to $103,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.