Associate Field Service Engineer

The Associate Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance and documentation to internal and external customer.

What you will do :

• Repair and check electronic / mechanical Stryker products such as: Power-LOAD cots, Stryker M1, Life Packs, Lucas.

• Complete annual check and calibration according to MDR on customer site.

• Utilize software and technological tools to maintain proper records, access technical information.

• Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices.

• Fulfil Service contracts with planned maintenances.

• Support Installation of Stryker systems on customer site.

• Perform Software & Hardware Upgrades.

• Efficient and thorough documentation of service activities for internal and external reference.

• Ensure traceability of all field-based Stryker products through reporting tools.

• Provide technical support to Internal and external customers.

• Escalade opportunities and issues appropriate team meetings.

• Ensure excellent follow-up on all customer-initiated issues.

• Ensure service provided is invoiced if not under warrant.

What we offer:

• Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.

• We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.

• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.

• Competitive salary and Benefits. With us, you will receive a competitive salary and benefits commensurate with your job.

• Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.

• Employee Resource Groups (ERGs). Our ERGs are dedicated to fostering an inclusive, diverse, and supportive workplace environment. They provide opportunities for development, networking, and collaboration, and are open to all employees. Our ERGs are committed to promoting inclusion and belonging, helping every individual thrive and contribute to our shared success.

Know someone at Stryker? Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

Pay rate will not be below any applicable local minimum wage rates.