Sr Product Manager

The Senior Product Manager for the CIAM Platform is a senior individual contributor responsible for owning and shaping customer identity platform capabilities at an enterprise scale. This role defines product strategy, drives execution, and ensures CIAM capabilities enable secure, scalable, and consistent authentication and authorization experiences across consumer and B2B digital channels.

This position operates with high autonomy and influence, partnering closely with engineering, architecture, security, privacy, and business leaders to translate complex regulatory, technical, and customer requirements into durable platform solutions.

About the Role:

Platform Strategy & Vision

• Own the product vision and roadmap for assigned CIAM platform domains, aligned with enterprise identity strategy and business priorities
• Define outcomes, success metrics, and value hypotheses for platform capabilities, balancing security, customer experience, scalability, and operational cost
• Proactively identify capability gaps, architectural risks, and future‑state opportunities within the CIAM ecosystem

• Own CIAM platform capabilities from discovery through delivery and into operation, including lifecycle management and deprecation planning
• Maintain a strategic, outcome‑oriented backlog that balances new capabilities, technical modernization, regulatory needs, and operational resilience
• Make prioritization decisions across competing demands with minimal guidance, clearly articulating trade‑offs to stakeholders

• Partner deeply with CIAM engineering, enterprise architecture, and security teams to co‑design scalable, secure, API‑first solutions
• Act as a trusted product voice in architectural discussions, influencing design decisions without direct authority
• Ensure platform capabilities align with identity standards, integration patterns, security controls, and end‑to‑end customer journeys

• Serve as a senior point of contact for product, digital, and onboarding teams integrating with CIAM
• Translate complex CIAM concepts into clear guidance, usage patterns, and platform contracts
• Drive alignment across multiple teams by setting clear expectations, communicating roadmap intent, and managing dependencies at scale

• Lead quarterly and incremental planning for CIAM platform workstreams, sequencing initiatives across multiple teams
• Ensure high‑quality delivery through strong backlog hygiene, clear acceptance criteria, and continuous collaboration with delivery teams
• Identify and mitigate delivery risks early, escalating with context and solution options when needed

• Operational Excellence & Risk Management
• Own key operational and reliability metrics for CIAM capabilities, using data to inform product decisions
• Partner with operations and support teams on incident response, root cause analysis, and preventative improvements
• Support change, incident, and executive communications with clear impact assessments and remediation plans

About you:

Experience

• 6–10 years of experience as a Product Manager working on complex, technical, or platform products
• Demonstrated experience owning shared platforms or services used by multiple downstream teams
• Proven ability to work effectively with engineering, architecture, security, and privacy stakeholders
• Experience operating in large‑scale, regulated, or enterprise environments

• Strong working knowledge of APIs, web technologies, distributed systems, and system integrations
• Ability to engage deeply in technical discussions, evaluate trade‑offs, and influence architectural outcomes
• Experience working with delivery metrics, operational KPIs, and platform health indicators

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience

• Executive‑level communication skills with the ability to influence without authority
• Strategic thinking combined with strong execution discipline
• Comfort operating in ambiguity and making decisions with incomplete information
• Highly organized, resilient, and effective in managing complex dependencies
• Strong sense of ownership and accountability for outcomes, not just outputs

(Highly recommended for this level)

• Direct experience with CIAM / IAM platforms and identity standards (OAuth 2.0, OIDC, SAML, MFA)
• Experience with consumer‑scale authentication or high‑availability identity services
• Exposure to security, privacy, and regulatory requirements impacting customer identity
• Experience modernizing or scaling identity platforms in cloud or hybrid environments

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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