Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

• Lead the functional design, delivery, and implementation of two concurrent Salesforce Sales Cloud projects, ensuring projects meet organizational goals and milestones.
• Collaborate with Product Owners, business stakeholders, and technical teams to gather and translate requirements into user stories, driving effective Agile delivery.
• Oversee the configuration, customization, and integration of Sales Cloud features (Leads, Opportunities, Accounts, Contacts, Forecasting, etc.) with other enterprise systems.
• Guide story mapping, backlog creation, and Agile ceremonies to maintain alignment with Salesforce best practices and technical requirements.
• Apply technical expertise in Salesforce automation, security, and reporting to support robust solution design and resolve issues.
• Foster user adoption through documentation, training, change management, and continuous process improvement.

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.

Qualifications

Required:

• Bachelor's degree
• Lead the functional design, delivery, and implementation of two concurrent Salesforce Sales Cloud projects, ensuring projects meet organizational goals and milestones
• Collaborate with Product Owners, business stakeholders, and technical teams to gather and translate requirements into user stories, driving effective Agile delivery
• Oversee the configuration, customization, and integration of Sales Cloud features (Leads, Opportunities, Accounts, Contacts, Forecasting, etc.) with other enterprise systems
• Guide story mapping, backlog creation, and Agile ceremonies to maintain alignment with Salesforce best practices and technical requirements
• Apply technical expertise in Salesforce automation, security, and reporting to support robust solution design and resolve issues
• Foster user adoption through documentation, training, change management, and continuous process improvement
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to travel 20 - 30%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

• Experience designing and optimizing Salesforce Sales Cloud dashboards and reports to support advanced business analytics and executive decision-making
• Proven ability to lead Salesforce integration projects with ERP, marketing, or legacy systems, ensuring seamless data migration and cross-platform process alignment

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html