• Manage the delivery of transitional services, ensuring compliance with terms and conditions of the TSA Contract

• Define and maintain the scope of transitional services, applications and infrastructure

• Assess the impact of scope changes and prioritize them based on business needs

• Facilitate communication and collaboration among stakeholders, including the service providers, clients, and other relevant parties

• Resolve issues and escalate as necessary to ensure minimal disruption to services

• Assist with necessary information for the development and implementation of transition plans

• Oversee and support of the transitional services BTB projects, ensuring they are delivered on time and budget

Key Responsibilities:

• Provide support for the management of the transitional services activities including providing advice and guidance regarding governance and control of build the bank projects

• Provide administrative support to the TSA Manager, helping to maintain the integrity of the Golden Source and collating and delivering accurate and timely reporting to the Service Management team for management consumption

• Apply the service transition governance framework to assure the provision of services that meet business needs and are delivered according to agreed conditions

• Provide support for transitional services enabling the escalation and resolution of service transition management issues, removal of blockers, and management of risks, issues, and dependencies

• Participate and facilitate service transition forums highlighting risks and issues relating to the deployment of new/changed services

• Work with service providers to drive the integration of Operational Services

• Enforce and follow procedures/processes to maintain updated information related to services in scope

• Develop, implement, and maintain robust procedures and processes to govern BTB requirements, ensuring timely and effective delivery

Key Success Metrics:

• On-Time completion rate for scope changes
• Transitional services BTB Project  timely delivery of estimates and Statement of Work generation
• Effective governance frameworks implemented and adopted by all stakeholders
• Zero critical audit findings or regulatory breaches during the TSA related to service management
• Existing documentation available for any pre-established auditable requirement
• Timely achievement agreed actions
   

Qualifications and Skills:

• Education: Bachelor’s degree in engineering, Computer Science, Information Technology, or a related field. A master’s degree is preferred
• Proven experience in Financial service management -
• Strong organizational skills, capable of navigating complex global/local governance structures
• Strategic mindset with strong analytical and problem-solving skills
• Ability to manage multiple priorities in a high-pressure environment and to lead and coordinate activities across different teams
• Technical background in IT infrastructure and/or development
• Expertise working with IT projects and an awareness of common methodologies like Agile and Waterfall
• Stakeholder management: excellent interpersonal, networking, and communication skills to effectively communicate complex issues to various stakeholders, both technical and non-technical
• Strong analytical and problem-solving skills to resolve issues and improve service delivery
• A resilient attitude to navigate challenges and adapt to changing requirements
• Highly fluent in Spanish and English (written and verbal)

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Job Family Group:

Operations - Core

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Job Family:

Operations Project Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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