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The Business Risk & Control Sr Officer I is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically, a small number of people within the business that provide the same level of expertise. Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong business awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level.  
 
Responsibilities: 

• Develops and delivers targeted and ad hoc risk and control data reporting for US Retail Bank and Mortgage sourced through comprehensive data analysis, applying operational risk policies, technology and tools, and governance processes to assist Risk, Control, and Process Owners in driving down residual risk.   

• Independently assesses and identifies risks and risk themes through data analytics in order to inform and drive actions to address the root causes that persistently lead to ineffective residual risk, issues and operational risk losses by challenging both historical and proposed practices. 

• Provides data analysis and reporting materials for operational risk governance routines and meetings.  

• Serves as a support function working in concert with the Business Control teams and other stakeholders to identify drivers of risk and control performance across businesses and functions. 

• Coordinates and provides regulatory and internal risk and control related materials for presentation in internal and external forums and meetings. 

• Maintains issue inventory and scorecard/Key Performance Indicator reporting including forecasting scenarios. 

• Develops and owns capabilities, tools and databases, including EUCs and models, used to deliver comprehensive risk and control reporting and analysis. 

• Develops and maintains relationships across the businesses and Lines of Defense to better understand and deliver requirements by responding to changes in the internal and external business environment.  

• Partners with USPB Chief Operating Office centralized reporting capabilities to develop synergies, drive automation, consistency and accuracy of data. 

• Appropriately assesses risk to help inform business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. 

Qualifications: 

• 10+ years relevant experience Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors.  

• Detailed oriented with analytical skills and expertise in creating and managing complex data files, data bases and data models. 

• Significant expertise in data related programs (i.e. Microsoft Excel, Power Query, SQL, Cognos, Access, etc.). 

• Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.  

• Excellent verbal & written communication skills with ability to effectively communicate complex topics to a broad audience, including senior leaders.  

• Embraces change and seamlessly adapts to changing priorities. 

• Knowledge of Operational and Compliance Risk preferred. 

• Knowledge of Management Control Assessment (MCA) concepts and framework. 

• Strong knowledge of US Retail Bank and Mortgage business processes preferred 

Education: 

• Bachelor’s/University degree, Master’s degree preferred