The Markets MCA Content Management Team is an integral part of the Manager’s Control Assessment (MCA) and Control Monitoring team in Markets. The group is responsible for the management of MCA content, which includes the deployment of changes in PRCM (Process, Risk, Control and Monitoring) descriptions and attributes into Citi Risk and Controls. This also involves cascading PRCMs into the Global Assessment Units within Markets, population of controls into the Control Inventory, mapping issues and operational risk events to controls, and other related MCA content updates.

Job Summary

We are seeking a highly motivated and experienced Cross-disciplinary Controls Lead Analyst to join our Markets MCA - Content Management Team in a hybrid role based in Manila. The successful candidate will be instrumental in managing manually intensive data, ensuring the accuracy and completeness of our control inventory, and facilitating the detection and resolution of control and PRCM breaks. This role demands strong leadership, communication, and problem-solving abilities, coupled with a focus on strategic planning and continuous process improvement. The Lead Analyst will also be responsible for guiding junior staff, overseeing daily operations, and fostering strong relationships with stakeholders.
 

Key Responsibilities:

• Manually Intensive Data Management:
• Input inherent risk attributes based on values determined by the business, ensuring the final inherent risk tier aligns with expectations.
• Input control attributes to ensure the accuracy and completeness of the control inventory for Markets.
• Facilitate the adoption of controls to Global Assessment Units (GAU).
• Map issues and regulations to controls to contribute to an accurate and complete Markets regulations inventory.
• Control Break Detection and Resolution:
• Assist in the detection and resolution of control breaks to facilitate adoption to Global Assessment Units (GAU) and ensure the completeness of GAU content.
• Strategic Development and Implementation:
• Develop and implement strategies to meet team targets and overall business objectives.
• Identify and escalate system issues impacting team production and monitor their resolution until closure.
• System Testing and Enhancement:
• Participate in systems testing, identifying and meticulously recording any bugs or required system enhancements.
• Process Streamlining:
• Establish or streamline processes to enable quicker deployment and more efficient resolution of control and PRCM breaks.
• Subject Matter Expertise:
• Act as a Subject Matter Expert (SME) on system functionality and design to identify the most efficient approach or strategy for deploying content and achieving targets.
• Coordination and Stakeholder Management:
• Coordinate effectively with overseas counterparts to ensure seamless handoff of deliverables from Manila and vice versa.
• Manage stakeholder communication and maintain strong stakeholder relationships across various stakeholder teams.
• Team Leadership and Development:
• Assist in the recruitment and mentoring of junior staff.
• Support goal setting, performance monitoring and reviews.
• Oversee daily operations and analyze team performance metrics.
• Reporting:
• Provide reports on the status of completed work and estimate completion dates for planned work to support overall target status reporting.

Additional Job Specifications

Knowledge and Experience

• 8+ years of experience in Risk Management, Banking, Compliance, Audit, Data Management, or similar disciplines.
• Proven project management and governance experience with a demonstrated ability to achieve and exceed critical milestones.
• Experience in working with various risk and control systems and reporting requirements.
• Experience in coaching and developing team members.
• Experience in designing and implementing structured business/operational processes and business requirements documentation.

Core Skills and Competencies

• Strong Leadership skills.
• Exceptional Communication skills, including the ability to seamlessly communicate complex technical issues to non-technical colleagues.
• Strategic Planning and Organization abilities.
• Excellent Problem-Solving and Decision-Making capabilities.
• Proficiency in Conflict Resolution.
• Strong interpersonal, influencing, and organizational skills to mobilize and motivate delivery in a co-operative and collaborative working environment across trading and support/infrastructure/control functions.
• Strong proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and SharePoint.

Education

• Bachelor's or university education is preferred; however, appropriate industry experience and an exceptional delivery track record are considered equally important.

Other Qualifications:

• Flexibility to navigate change and adapt to new processes.
• Technological skills, including experience with Artificial Intelligence (AI).

Preferred Skills and Qualifications

• Understanding of Markets business activities or Markets Operational and Compliance risks, and related controls.
• Knowledge of Controls Assessment and Controls Lifecycle
• Proficiency in Workflow tools, Tableau for data visualization and reporting, and automation techniques.

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Cross-disciplinary Controls

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Time Type:

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Most Relevant Skills

Analytical Thinking, Business Acumen, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Escalation Management, Issue Management, Risk Management, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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