This is an individual contributor role responsible for the initial setup, maintenance and support of ATM, Debit and Risk processing client configurations and resolution of issues of moderate to advanced levels of complexity.  This position requires technical and analytical experience in all aspects of client configurations and requires collaboration to provide technical assistance to more junior team members and peers, as well as working independently.

Essential Functions:

• The candidate will be responsible for initial setup, maintenance and support of client configurations on various applications while meeting internal and external customer timelines for delivery. This includes taking business requirement documents (configuration/database forms) and providing technical solutions through application setup to comply with new or existing configuration standards. 
• Must act as a technical consultant and SME in all aspects of client configurations
• Must utilize existing Tools/Software products to extract data into various reports to support research requests.
• Must collaborate with implementations, client services, certification and operations to ensure error-free processing and support of client configurations.  The candidate is expected to learn from past mistakes with the ability to catch one’s own errors during requirements review/building phase of projects and not rely on the peer review or CERT processes to catch errors.
• The candidate needs to occasionally recommend customer service and/or value improvements after learning the business or customer setups and understanding Application Configuration best practices.  The candidate is expected to raise questions or concerns at the initial stages of a project if the requirements or design are not aligned to maintain the integrity of our applications or may not serve the business purpose.
• Must research and resolve Database setup problems on multiple platforms for both Production & Certification environments 
• Must work with the certification group in the testing and certification of new client configurations
• Participate in on-call rotation for the 24x7 support model

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Visa will accept applications for this role until at least January 25, 2026. If this is posting, we are still accepting applications.

Visa is not offering relocation assistance for this role.

Basic Qualifications:
5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications:
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Bachelor’s Degree in Computer Science, Information Systems, Cybersecurity or related field.
OR
Minimum 5 years of directly related industry experience.  
Minimum 5 years of experience in the Payments Industry
Minimum 5 years of Electronic Funds Transfer (EFT)
Minimum 5 years hands-on experience working on the HP Non-stop Connex/Advantage Switching applications
IBM 390 MVS Control card/JCL experience is a plus
Knowledge of Oracle or SQL
Knowledge of REST, SOAP, JSON and XML
Knowledge of C#, HTML, React, .NET or relevant Microsoft web application technologies
Good oral and written communication skills including the ability to translate technical issues/concepts into ways for non-technical staff to understand
Strong leadership and mentoring skills
Experience using standard MS Office tools (e.g. MS Excel, Word, PowerPoint, etc.).
Strong analytical and problem-solving skills with demonstrated ability to learn quickly
Collaborative, team oriented with the ability to work independently, exhibiting strong organization, multi-tasking and time management skills

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY:  The estimated salary range for this position is $109,800.00 to $175,700.00 USD per year, which may include potential sales incentive payments (if applicable).  Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.