At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.
 

The Client Onboard Intermediate Analyst is a middle management role and will be focused on providing support to Implementation Managers, Client Service officers, Client executives and other stakeholders on all Client Onboarding, maintenance, and account closure related matters. This role will ensure Account Maintenance activities are compliant with required standards & all deliverables day to day are met. Works directly with different business groups to open new and Incremental accounts once due diligence on KYC and other legal documentation has been completed. Ensure all account opening related documents are reviewed thoroughly. Works directly with stakeholders to access documentation requirements and reference data.  Ensure all SLAs are met. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in-depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically, responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

Primary responsibilities include (but are not limited to) following:

• Responsible for customer interaction, documentation issuance, review and system set ups.

• Demonstrate high level of diligence, motivation, and organizational skills.

• Focuses on timely and accurate delivery of all account opening functions as well as delivering superior customer service and resolution of customer service.

• Provide timely advise to Implementation managers and other internal counterparts on account opening process and other documentation requirements.

• Ensure all communications are of the highest professional standard to maintain client service excellence.

• Timely and effective escalation of potential issues to the management.

• Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to). Verification and authorization of data entered in the systems. Ensures all queries are dealt with in an efficient and timely manner. Escalates urgent / risk issues through the appropriate escalation channels.

• Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.

• Performs other crucial tasks instructed by supervisors, e.g., participation in trainings, projects, conference calls, systems’ testing, transitions.

• Ensures high levels of client satisfaction through strong product, process, and client knowledge.

• Ensures a strong and robust processing environment with effective controls. Establishes risk management practices. Maintain a strong culture of risk and controls in the team through various processes and check points. Identifies means to reduce transaction defects (internal and external).

Preferred Qualification:

• Previous experience in financial services preferred

• 8 to 10 years of relevant experience in Client onboarding/ Static data update/ Client reference data update.

• Have required relevant academic qualifications: university graduate with Business/Finance/Economics

• Proactive and a self-starter with a positive can-do approach

• Team-player who is committed to service delivery perfection and always has the bank and client’s best interests in mind

• Result oriented dedicated, hardworking who can deliver on time with high level of integrity and flexibility

• Proficient in handling urgent cases

• Dedication to fostering an inclusive culture and value diverse perspective.

• Good interpersonal communication skills and able to communicate with internal and external business partners.

• Consistently demonstrates clear and concise written and verbal communication skills.

Education:

• Bachelor’s/University degree or equivalent

• MBA degree preferred

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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