Job Description: C12 – Strategy, Governance & Automation (Control Testing Utility) - Pune / Chennai

The Central Control Capabilities function is responsible for driving Monitoring & Testing (M&T) of key controls across the business. It comprises of four groups: (1) Control Assessment, (2) Call Listening, (3) Central Testing, and (4) Strategy, Governance & Automation (SG&A).

The Control Assessment and Central Testing functions partner with the Control Owners and the In business Control Teams to conduct all the M&T activities for the key controls in scope of the CTU - this includes the control design assessment (CDA), the development of tools for operational effectiveness monitoring (OEM) and operational effectiveness testing (OET), the assessment of the design of the OEM & OET tools (MDA & TDA), the execution to the OEM & OET activities, and the disposition of the exceptions identified through the M&T activities

The Central Testing function is primarily based out of Citi Service Centers in India. It is structured along three verticals: (1) M&T Execution, (2) M&T Automation, and (3) Strategy & Governance. The Strategy & Governance (S&G) function within the Central Testing organization is responsible for driving the strategy and defining the operating model for the Central Testing function in coordination with the SG&A Lead for the Central Control Capabilities organization. The Strategy & Governance C12 will report into the Head of the SG&A function and will be accountable for the following key activities including management of people, budget and planning.

Program Management

• Manage governance structures for the Central Testing function; this includes the development of management reports for the SG&A Lead, Assessment Leads, Central Execution Lead, senior leadership, and external stakeholders.

• Support collating relevant updates for Monthly Business Reviews, Risk & Control governance committees, and other forums.

• Track relevant KPIs / KRIs for teams within the Central Testing function and partner with them to improve adherence to the established metrics.

• Ensure Quality Control metrics are used to monitor the performance of individual staff members and overall function; facilitate remediation of any deficiencies identified.

• Facilitate the identification of opportunities for streamlining and/or automation of operational processes.

• Provide support for third party relationships as required, liaising with partner teams in Central Testing.

Training & Talent Development

• Maintain a track of training completions for all staff across the Control Assessment and Central Testing functions with appropriate coverage of both business/function and testing knowledge.

• Assess opportunity for external certification of all staff across the Control Assessment and Central Testing functions, within a comprehensive talent development program.

Qualifications and Competencies

• 10+ years of experience leading strategy, governance, transformation or relevant roles in financial services.

• In-depth knowledge of the operational & compliance risk management framework (Manager’s Control Assessment) and experience in design and/or assessment of controls.

• Strong analytical skills; ability to ask insightful questions, break down challenges into workable components, and draw meaningful conclusions.

• Understanding of Citi’s businesses and products and their risk profiles across multiple geographies is a plus

• Strong written and verbal communication skills needed for influencing senior management decisions.

• Requires an ability to challenge existing conventions and make recommendation for risk remediation.

• Able to identify trends and themes from high volume information sources and synthesize reports for easy consumption of senior business managers.

• Skilled at building partnerships across functions and regions; collaborates well with others with experience working in cross-cultural global teams.

• Ability to lead coordination of day-to-day activities to deliver key project(s), with management of critical path.

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Quality Assurance, Monitoring & Testing

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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