The Telesales Representative performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

Responsabilidades:

**Realizar de manera adecuada los procesos y actividades asignados dentro de mi tramo de control.
**Generar las evidencias de los procesos a mi cargo, para cumplimiento en tiempo y forma a los Controles declarados en el ARCM. (Si aplica)
**Realizar el correcto escalamiento en donde se identifiquen desviaciones en los procesos de los cuales soy responsable.
**Asegurar el cumplimiento a los Tutoriales Institucionales en tiempo y forma.
**Dar cumplimiento a las Políticas Institucionales.
**Participar activamente en la actualización de procedimientos en los cuales se encuentre asignado.

** Seguimiento y Gestión de planes de trabajo anuales, semestrales y mensuales

Funciones de puesto:

**Auditorías internas y procesos de operación

**Conocimiento amplio de las políticas corporativas

Escolaridad:

Licenciatura concluida

Experiencia laboral:

Al menos 2 años

Conocimientos:

**Políticas y Normativa Internas

** Manejo avanzado de excel al menos 70%

**Sistema operativo office

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