AI at Zapier

At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.

Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.

Hi there!

Zapier's Integration Quality team maintains and improves the most important, revenue-generating integrations at Zapier. We ship directly to customers with lots of autonomy—proactively improving features and reliability, handling API changes, and preventing issues before they happen.

We're expanding by building a new team in India, and we're looking for an Engineering Manager to lead this effort. You'll hire and develop a team of backend engineers focused on our Top 250 integrations, driving quality initiatives and running playbooks across the portfolio. This is a leadership-focused role where you'll balance technical guidance with team development, cross-functional collaboration, and strategic planning.

If you're energized by managing integrations at scale, love working with diverse APIs, and are ready to own a distributed team's success, this is the role for you.

As a Manager on the Integration Quality team, you'll:

• Build and develop a high-performing team focused on improving quality and reliability across our integration portfolio—hiring, coaching, and growing engineers from the ground up

• Own product and technical decisions for your team's work—knowing when to act decisively versus when to seek alignment on larger, harder-to-reverse decisions

• Champion reliability and security—preventing regressions, improving observability, and establishing quality standards that protect customers

• Translate customer experience data and metrics into priorities—anticipating risks, adopting new API features, and addressing issues before they escalate

• Drive asynchronous alignment across distributed teams—proactively building processes that keep Integration Quality, Enterprise, Developer Platform, and foundational teams in sync across time zones

• Partner with cross-functional stakeholders to shape vision and strategy, building relationships that lead to successful outcomes at the Zone and department level

• Lead your team through one-on-ones, code reviews, and coaching—providing actionable feedback, celebrating success, and managing performance effectively

• Plan for team growth—identifying where additional headcount is needed and making hiring decisions that strengthen the team

🚀 High Visibility, High Impact

This is a critical role at the heart of Zapier's product. In this position, you'll:

• Work on systems that power hundreds of millions of workflows

• Shape the reliability and security posture of Zapier's most important integrations

• Collaborate across Zapier to improve integration quality and developer experience

• Help position Zapier as the world's leading AI orchestration platform

🔍 About You:

• You have experience with the Zapier Developer Platform. You understand how our platform works and can hit the ground running—or you can demonstrate exceptional ability to rapidly pull on available documentation, past decisions, and institutional knowledge to level up quickly.

• You're a decisive leader. You're comfortable making product decisions autonomously and have strong judgment about which decisions require broader input. You empower your team to make decisions within their domain while providing guardrails for bigger calls.

• You excel at asynchronous communication. You don't rely solely on existing systems—you proactively design and refine processes that keep distributed teams aligned across time zones. You're forward-thinking about communication challenges and have strong ideas about keeping everyone on the same page.

• You're a proven people leader. You've hired, trained, and developed engineers. You build diverse, inclusive teams. You provide actionable feedback, manage performance effectively, and help high-potential team members grow.

• You prioritize reliability and security. You understand the importance of preventing regressions, have experience with observability and incident response, and build team practices that protect customers.

• You're a strong cross-functional collaborator. You navigate friction when needed, rally stakeholders around shared goals, and build relationships with Product partners and leadership that lead to successful outcomes.

• You crave variety. Every API is different and constantly evolving. You're energized by new puzzles and can adjust tools and processes as challenges change.

• You know what great code looks like. You contribute to design discussions, review code, establish quality standards, and dig into technical decisions to help your team make better tradeoffs.

Nice-To-Haves:

• 5+ years of management experience leading engineering teams, including hiring and performance management

• Experience building distributed teams across multiple time zones

• Experience working across a wide variety of APIs, especially enterprise platforms like Microsoft Office 365, Google Workspace, or Meta/WhatsApp

• Strong TypeScript and Node.js proficiency in production environments

• Experience leading experiments to improve team processes and using AI and automation to drive innovation

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.

Application Deadline:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

Compensation Range: ₹53L - ₹79.5L