This role is a key member of the Global Card Program Administration team providing day-to-day operational, analytical, and administrative support across the LATAM and North America card programs. The Candidate will help ensure consistent, compliant, and customer-focused card program operations, partnering closely with the Card Administrators, regional finance teams, and global stakeholders to resolve issues, support process improvements, and maintain strong controls aligned with Global Travel & Expense (T&E) policies.

What You’ll Do:

• Provide support to Card Program Administrators including the management of  corporate and purchasing card program administration activities across LATAM and North America, including card issuance, renewals, profile changes, cancellations, monthly issuer statement reconciliation, monitoring of outstanding expenses, and cardholder support (e.g., credit limit changes, policy interpretation, and exception/declined transaction processing).
• Support with managing regional email inbox to track employee inquiries related to Corporate Card and Purchasing card activities
• Provide support to both regions with reviewing of weekly employee aging report, including collections from employees and posting reimbursement payments
• Provide support for Visa’s T&E system, including resolution of technical inquiries, performing testing for system changes and enhancements
• Interact with cardholders and other finance groups, including Global Sourcing, Accounts Payable, Data Maintenance, IT, People Team, Compliance, product teams and global team card administrators, to support questions related to corporate and purchasing card transactions
• Provide knowledge of Visa policies and procedures, supporting cardholders and general employee questions based on Travel and Entertainment related items or Purchasing Card related items, including leading training sessions on general T&E Policy and Concur functionality
• Participate in global card program meetings to provide and implement process improvements
• Support global T&E audit process by researching expense report items that are flagged for review, including follow-up with employees and their managers to assess validity of the transaction
• Cross-Regional support - providing back up and assistance to Team members during planned vacation and when additional support is required
• Support regional tasks associated with mergers and acquisitions, including reviewing acquired entities capabilities, driving projects to integrate new entities onto Visa's platforms, and aligning Concur system requirements, issuing new cards, and providing training support

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA,  JD, MD) or up to 3 years of relevant experience with a PhD
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Experience working directly with high volume Corporate Card and Purchasing card programs
• Experience working with all levels of the organization with proven ability to interface and communicate well with all leadership levels
• Proven experience working in a fast-paced environment with constantly changing priorities
• Team player with a strong client service orientation
• Proven ability to take initiative and exercise sound business judgment
• Proficient in SAP Concur Expense, GIFS Oracle
• Proficient in MS Office (Word, Excel, and PowerPoint)
• Excellent customer service skills, strong organizational, interpersonal, verbal and written communication ability
• Able to multi-task, learn, problem-solve, prioritize, set and attain goals, hold others accountable and work independently
• Solid business management and handling of confidential information
• Experience communicating in global environments and fluent in Spanish and/or Portuguese

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 116,300.00 to 186,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.