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Job Details
Application Technician
Are you passionate about solving complex technical challenges while making a real impact on customer success? Do you thrive in a collaborative environment where your expertise helps drive innovation and operational excellence?
Join our dynamic technical support team where you'll tackle high-complexity customer problems, work across multiple teams to deliver solutions, and mentor fellow analysts. This role offers the opportunity to work with cutting-edge applications and systems while contributing to the continuous improvement of our products and services. You'll be at the intersection of customer advocacy and technical excellence, ensuring our clients maximize value from our solutions.
About the Role
In this opportunity as a Application Technician, you will:
Analyze and resolve customer problems of high complexity, assessing scope of impact, mitigating customer issues, and recommending and executing effective workarounds
Drive problem resolution by identifying options, initiating action, engaging appropriate stakeholders, and escalating issues when required
Provide expert guidance and training to users on application systems' functionality, correct operation, constraints, and troubleshooting user faults
Collaborate cross-functionally with application development teams, content teams, customer service, and software/hardware support teams to deliver comprehensive solutions
Monitor and maintain system health by proactively monitoring production and nonproduction environments and/or applications
Contribute technical expertise by conducting root cause analysis, providing input for technical plans and solutions, and offering guidance to less experienced analysts
Manage projects and priorities by participating in planning sessions, working on small complex projects requiring specialized expertise, and preparing status updates while managing competing priorities
About You
You're a fit for the role of Application Technician if you have the following required qualifications:
Strong analytical and problem-solving skills with demonstrated ability to troubleshoot complex technical issues
Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences
Proven experience in customer-facing technical support or application support roles
Ability to work collaboratively across multiple teams and effectively escalate issues when appropriate
Strong organizational skills with the ability to manage multiple priorities and meet deadlines
Experience monitoring systems/applications and conducting root cause analysis
Commitment to following defined standards and best practices while continuously sharing knowledge with team members
Additional preferred qualifications include:
Experience developing, configuring, or supporting tools for system monitoring and/or troubleshooting
Software development experience with ability to develop application modules using disciplined software development processes
Experience with unit testing and implementing application modules in mainframe or client/server environments
Background in providing training or mentoring to junior team members
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What’s in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For Ontario, Canada, the base compensation range for this role is $67,600 CAD - $117,600 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com
Who we are Thomson Reuters informs the way forward by delivering trusted content and technology that people and organizations need to make the... Read more