In your role as an Associate Implementation Engineer, Featurespace you will be joining a fast-growing team working on solving real-world problems, helping catch fraudsters and money launderers. This is an entry-level role that would suit a recent graduate with 6-18 months' experience, or someone who has gained relevant professional skills/qualifications in a different industry.

You will be working directly with some of the biggest financial institutions in the world under the guidance of more experienced Implementation Engineers to configure and deploy our real-time machine learning platform across the world.

Your combination of interpersonal skills and technical knowledge will help you troubleshoot issues integrating our technology stack with the customer's infrastructure whilst keeping our customers happy. You'll be able to quickly gather the information needed to deliver new features and functionality and debug problems whilst remaining calm and collected.

On the way, you will gain an understanding of what it takes to deliver enterprise-grade technology to prepare you for future roles, and you'll be exposed to a wide range of cutting-edge technologies in a continuously evolving product.

As a company we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required.

• Working as part of a team responsible for the end-to-end technical deployment and configuration of our award-winning ARIC platform, on-premise or hosted in the cloud.
• Understanding how to configure and deliver components across our technology stack to meet the requirements of our customers - this includes MongoDB, Kafka, ElasticSearch and many more technologies in complex clusters.
• Designing and writing test cases to ensure the quality of configuration delivered to customers.
• Working directly with customers to support installation, upgrade and testing of our solutions.
• Helping us scale by identifying where we could re-use artefacts across projects.
• Contributing to improving processes, training, and documentation across the team.
• Occasionally travelling on-site to a customer’s environment.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Basic Qualifications:
Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications:
2 or more years of work experience
Must haves
Good degree in STEM, e.g. Computer Science, Physics, Mathematics, Engineering, or equivalent professional training and experience.
Creative problem-solving skills and the ability to quickly pick up novel concepts.
Strong oral and written communication skills, including the ability to explain technical concepts to a range of different audiences – from highly technical to non-technical business owners.
In-depth familiarity with computers and technology.
Ability to handle multiple concurrent projects and priorities, and to stay calm in escalations.
Great to haves
Experience with Linux and shell scripting.
Experience with source control, database architecture, and one or more programming languages (Java and python preferred).
Familiarity with GenAI and how to leverage it to improve efficiency and quality in a technical and business environment.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 66,600.00 to 103,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.