Role Description
Dassault Systèmes is seeking a User Success Engineer to work closely with global customers and internal teams to ensure smooth adoption, deployment, and usage of the 3DEXPERIENCE platform. You will collaborate with multi-disciplinary teams to provide technical support and solutions across a variety of applications, driving customer satisfaction and long-term success. Open to any location with a DS office available. 

Responsibilities

·              Act as an escalation point for high-impact customer issues involving networking infrastructure, latency, throughput, and load balancing failures

·              Lead deep-dive troubleshooting efforts across network, application, and infrastructure layers

·              Guide and review the configuration and optimization of load balancing systems (NGINX, HAProxy, F5, AWS ELB, etc.)

·              Partner with other teams to influence system reliability and scalability

·              Help define support best practices and contribute to postmortems and root cause analysis

Qualifications

·       Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology, Engineering, or related discipline) with strong knowledge in:

o   Multi-tier architecture

o   Enterprise software

·2-5 years of experience in technical support, systems/network engineering, or infrastructure operations

o   Must include at least one year of real-world experience maintaining a production system

·       Advanced understanding of TCP/IP, DNS, HTTP/S, TLS, routing, firewall rules, and packet-level debugging

·       Hands-on experience with load balancer technologies, reverse proxies, and traffic shaping

·       Strong Linux expertise and proficiency in scripting for diagnostics (e.g., Bash, Python)

·       Familiarity with performance monitoring tools (e.g., tcpdump, Wireshark, perf, Grafana, Prometheus)

·       Strong understanding of multi-tier web applications, protocols, and networking layers

·       Solid debugging and troubleshooting skills

·       For customer requirements, candidates must be U.S. Citizens or U.S. Permanent Residents

Additional Skills:

·       Experience with cloud solutions deployment and support

·       Familiarity with cloud-native networking (AWS VPC, Transit Gateway, Route 53, etc.)

·       Cloud networking experience in AWS, GCP, or Azure (VPC, ELB, Transit Gateway, etc.)

·       Knowledge of CDN architectures and edge traffic management

·       Experience supporting applications with underlying technologies such as Windows, Linux, Oracle/SQL Server, Java applications, and Windows Application Add-ins

·       Ability to quickly shift from micro to macro perspective to understand how localized issues connect to larger systemic problems