The Collections Supervisor is responsible for leading and overseeing the collections process for an assigned portfolio, ensuring the control, accuracy, and continuous improvement of key performance indicators such as DSO, aged portfolio, and cash collection.
This role manages a team of Collection Analysts, driving performance, process optimization, and compliance with company policies. The Supervisor serves as a key point of escalation for complex accounts, supports ERP transitions (particularly SAP), and partners cross-functionally to strengthen the overall Order-to-Cash (O2C) process.

• Supervise, coach, and motivate the Collections team to achieve productivity, quality, and performance targets.

• Monitor collection activities and portfolio status, identifying issues and implementing corrective actions to ensure targets are met.

• Lead and contribute to initiatives focused on root cause analysis and dispute resolution.

• Collaborate closely with Sales, Customer Service, and Finance teams to align collection strategies with customer and business priorities.

• Ensure internal controls and compliance with company policies, SOX requirements, and audit standards.

• Support ERP system transitions and process changes, especially within SAP and Oracle environments.

• Provide clear and timely reporting to management regarding results, risks, and proposed solutions.

• Identify, define, and implement continuous process improvements to enhance efficiency and customer experience.

• Lead team performance management processes, including feedback, coaching, and development plans.

• Design and deliver training programs to strengthen team capabilities and operational excellence.

Required:

• Minimum 8 years of experience in Collections within an international, matrixed, or shared services environment (preferably multinational companies).

• At least 3 years in a leadership position (Supervisor level or above).

• Bachelor’s Degree in Accounting, Business Administration, Finance, 75% completion of an ongoing degree program.

• Fluency in English (B2+ level or higher).

• Advanced MS Excel and MS Office skills.

Preferred:

• Hands-on experience with SAP and/or Oracle ERP systems.

• Experience with billing processes for multinational corporations.

• Familiarity with EDI processes and automated invoicing systems.