Watch this video to learn more about SoftwareOne
Job Details
We are thrilled to announce an opportunity to join our team as:
Cash Collections
Scope: Full-time | Finance Shared Service Center | Location: Mexico City
The cash collector ensures the timely collection of outstanding payments, maintaining a healthy cash flow, and foster positive relationships with customers while adhering to company policies and objectives.
Key activities:
- Inquire with our customers regarding payment through email, phone, and 3rd party portals.
- Provide exceptional internal and external customer service regarding collection matters.
- Review for account discrepancies, answer queries, and resolve short/over payments.
- Prepare and issue customer refunds.
- Work comfortably within excel documents and prepare comments for weekly aging reports.
- Document clear and concise notes within NAV of collection activity completed.
- Advise Collections Manager of credit risk concerns.
- Communicate & follow up effectively with the sales department regarding resolution of billing discrepancies.
- Achieve or exceed defined department goals and activity metrics
Learn more about SoftwareOne