To enhance the efficiency, security, and scalability of Domestic Payment operations in Latam through continuous process improvement, optimization and the implementation of the strategic initiatives with Non-Tech dependencies. By leveraging process reengineer, data analysis, workflows optimization, smart automation solutions, streamlining target operational models and cross functional collaboration. We aim ensure seamless, cost-effective, healthy control & risk environment, and compliant domestic payment processing that support the Global TTS Ops’s financial objectives and customer satisfaction.

Responsibilities:

1.Lead complex, cross-functional initiatives in Latam. Drive process transformation initiatives for Domestic Payments across multiples geographies and ICG functions, ensuring cohesive execution and alignment with Domestic Payment Global objectives.

2.Oversee productivity non-Tech book of work. Manage the productivity pipeline, establishing priorities, setting timelines, and tracking key deliverables to ensure project milestone are met efficiently.

3.Develop strategic business cases. Prepare detailed business cases for Domestic Payments proposed transformation, utilizing financial modeling to project impacts, costs, and other financial ratios, and present these to Global/Regional SLTs.

4.Provide financial insights and strategic recommendations. Compile, analyses, and interpret financial data to inform decision-making, highlighting areas for optimization and strategic investment.

5.Prepare SLT material, documentation, and executive presentations.  Develop high-impact presentations for SLTs consolidating financial insights, strategic progress updates, and key performance metrics to support informed decision-making.

6.Ensure all process transformation adhere to corporate Target Operational Model and regulatory standards, embedding appropriate risk management controls to safeguard the organization.

7.Act as the Domestic Payment liaison between ICG/TTS functions, fostering transparency, and ensuring all stakeholders remain informed and aligned on project goals and Global Domestic Payment strategy.

8.Monitor key performance indicators (KPIs) and report progress. Monitoring KPIs for key Domestic Payment strategic initiatives, track progress rigorously, and communicate result regularly to Global/Regional SLT to demonstrate impact and benefits.

9.Identify opportunities for continuous process improvement, stay abreast of global best practices, and lead effort to integrate innovative solutions across projects and business functions.

10.Establish and maintain strong relationships with key stakeholders. Develop and nurture partnership with cross-functional and regional teams, ensuring consistent collaboration, alignment on objectives and negotiation on priorities.

11.Serve as a central communication point, preparing and delivering regional presentations that articulate strategic goals, project updates, and process improvements in a clear, impactful manner.

12.Facilitate cross-regional workshops and meetings. Organize and lead workshops that encourage regional/global input, generate innovate solutions and foster a collaborative approach to process improvements.

Qualifications:

• 5-8 years of experience in a related cash and trade operations management role
• Proven experience in creating and implementing processes that result in improved business performance
• Effective verbal and written communication and analytical skills
• Proficient in English

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

 

La principal responsabilidad del Manager de Payments es:
1.    Liderar iniciativas complejas e interfuncionales en Latinoamérica. Impulsar iniciativas de transformación de procesos para Pagos Nacionales en múltiples geografías y funciones de ICG
2.    Gestionar el flujo de trabajo, estableciendo prioridades, plazos y haciendo seguimiento de los entregables claves para garantizar el cumplimiento eficiente de los hitos del proyecto.
3.    Desarrollar casos de negocio estratégicos. Preparar casos de negocio detallados para la transformación propuesta de Pagos Nacionales y presentarlos a los Equipos de Liderazgo de Negocios (SLT) globales/regionales.
4.    Liderar al equipo, poder darles soporte en temas técnicos y en tema de desarrollo a los miembros de equipo.
5.    Hacer los reportes no solo del área, sino tambien los reportes del equipo en materia de evaluaciones de desempeño, y demás puntos importantes sobre el desarrollo de cada uno de las personas que estarán bajo su liderazgo.
6.    Preparar material, documentación y presentaciones ejecutivas para SLT. Desarrollar presentaciones de alto impacto para SLT, consolidando información financiera, actualizaciones de progreso estratégico y métricas clave de rendimiento para respaldar una toma de decisiones informada.
7.    Garantizar que toda la transformación de procesos se adhiera al Modelo Operativo Objetivo corporativo y a los estándares regulatorios
8.    Supervisar los indicadores clave de rendimiento (KPI) e informar sobre el progreso
9.    Fomentar el trabajo en equipo, para cumplir con las entregas, con los proyectos, con los objetivos estratégicos del área.

Para este perfil si se requiere un manejo DE INGLES avanzado.

Principales Skills:

• Atencion al detalle
• Concentracion
• Analisis
• Manejo de estres
• Trabajo bajo presion
• Flexibilidad
• Orientación al logro, al resultado
• Skills de liderazgo
• Buena comunicación
• Empatia

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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