Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Program Manager

We create and deliver an aligned, dedicated marketing strategy to fuel each Expedia Group brand's success. Since our travelers interact with us through our brands, we have a brand focus in our marketing, while leveraging the scale and efficiency we’ve built in functional expertise.

Do you love travel and connecting with customers through engaging communications? Expedia Group is looking for a passionate and driven CRM professional to join our Traveler Engagement and Loyalty (TEaL) organization.

The Traveler Engagement and Loyalty (TEaL) team builds relationships with travelers, driving engagement and loyalty by providing value through the ownership of the loyalty program, targeted CRM, and our co-branded credit card program.

We’re seeking a strategic and detail-oriented Program Manager to oversee complex programs that span multiple projects and teams. In this role, you will drive program planning, execution, and delivery, ensuring alignment with organizational objectives. You’ll manage interdependencies, mitigate risks, and foster collaboration across stakeholders to achieve impactful outcomes.

In this role you will:

• Program Leadership: Own the end-to-end management of programs, ensuring successful delivery of multiple interconnected projects

• Strategic Planning: Define program objectives, develop integrated schedules, and prioritize initiatives to meet business goals

• Resource Alignment: Identify and allocate resources across projects; make recommendations to optimize capacity and efficiency

• Governance & Oversight: Monitor program progress against timelines, budgets, and quality standards; communicate changes impacting scope or delivery

• Risk Management: Anticipate program-level risks and lead mitigation strategies to minimize impact

• Budget Management: Develop, track, and report on program budgets, ensuring financial accountability

• Stakeholder Engagement: Coordinate cross-functional teams and senior leaders to resolve issues, align priorities, and drive decisions

• Process Improvement: Assess program workflows, identify bottlenecks, and implement scalable solutions for efficiency

• Performance Measurement: Compile and analyze data to evaluate program success and inform future improvements

• Communication: Prepare clear, concise program updates, dashboards, and presentations tailored to diverse audiences

• Alignment & Facilitation: Lead discussions across teams to ensure alignment on program goals and strategic outcomes

Experience and Qualifications:

• 5+ years of program management experience with a proven track record of delivering complex, multi-project initiatives

• Program Management Expertise: Strong understanding of program governance, planning, budgeting, and risk management

• Strategic Thinker: Ability to connect individual projects to broader organizational objectives and drive alignment

• Communication Skills: Skilled in creating structured, audience-appropriate materials; able to convey complex concepts clearly

• Stakeholder Management: Builds trust and manages expectations effectively; anticipates feedback and addresses proactively

• Analytical Skills: Competent in compiling data, interpreting metrics, and assessing impact of changes

• Methodologies: Familiarity with Agile, SAFe, and traditional program management approaches; understands when to apply each

• Technical Awareness: Basic understanding of software development lifecycle and engineering practices

• Industry Knowledge: Awareness of regulatory, legal, and operational risk considerations relevant to programs

• Bachelor’s degree in Business Administration, Program Management, Engineering, IT, a related field, or relevant experience

• Preferred: Master’s degree in Program Management, Business, or related discipline; professional certifications such as PgMP (Program Management Professional) or PMP

The total cash range for this position in Austin is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.