Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte Technology US (DT - US). We are curious and life-long learners focused on technology and innovation.

Work You'll Do

As a Workstation Deployment Technician, you will oversee all aspects of hardware deployment, including equipment configuration, imaging, and quality assurance. You will maintain client images for laptop deployments, perform QA checks, meet deployment timelines, troubleshoot issues, track and account for all assets, maintain accurate process documentation, and recommend process improvements to leadership.

This is a 100% onsite role based at our Westlake, TX Deloitte location, requiring in-office presence five days a week.

Responsibilities

• Receive and unbox laptops from vendor shipments promptly, ensuring devices are stocked and prepared for deployment.
• Maintain accurate inventory by tracking, accounting for, and documenting all assets throughout their lifecycle.
• Collaborate with the Asset Management and local teams to ensure equipment availability.
• Deploy laptops across the organization, configuring settings on both Windows and Apple devices.
• Manage accounts, profiles, and policies using Active Directory.
• Collaborate with the Asset Management Team to coordinate nationwide laptop distribution and shipping, supporting regional inventory balancing efforts.
• Perform quality assurance and compliance checks on all equipment prior to deployment.
• Perform thorough quality control checks on repaired laptops to verify functionality and compliance with standards before final release.
• Identify and troubleshoot hardware and software issues.
• Process, evaluate, and document incoming damaged laptops, ensuring accurate assessment and tracking prior to repair dispatch.
• Create, update, and manage ServiceNow tickets to ensure timely resolution and compliance with service level agreements (SLAs).
• Provide general support to the Technology team, working independently and prioritizing tasks as needed.
• Prepare laptops for end-of-life disposal and coordinate asset disposition.
• Lift up to 50 lbs. and push heavy carts as required.
• Work overtime and occasional weekends/holidays as needed.
• Perform other job-related duties as assigned.

The team

Deloitte Technology US (DT - US) helps power Deloitte's success, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

Centralize Services

DT-US Hub Operations, part of the Centralized Services team, streamlines bulk processing and asset management to improve efficiency and reduce operating costs across services such as new-hire and contractor laptop provisioning, repairs, separations, mobility intakes, end-of-lease processing, and vendor returns.

Required Qualifications:

• Associate degree or an equivalent level of training or experience.
• Experience at workstation deployment, workstation image creation, and management.
• Possess knowledge of MS-Office products including MS Outlook and Excel.
• Be able to lift to 50lbs and push heavy carts.
• Onsite at Westlake, TX Deloitte office with ability to work overtime, including nights and weekends as needed.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to travel up to 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred Qualifications:

• HP, Dell and Apple certification.
• Must be able to interact with all levels in the organization.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $40,600 to $83,500.

Information for applicants with a need for accommodation:
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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