Operations and Help Desk Coordinator

Full-time | Quito, Ecuador

In this role, you will be responsible for planning, coordinating, and overseeing technology projects, ensuring timelines, quality, and scope are met. You will lead the team, manage incidents and new services, and optimize processes through tools, metrics, and reports, while maintaining a high level of service and a positive work environment.

What your day-to-day would look like:

• Plan, monitor, and execute technology projects, ensuring timelines, quality, and scope.

• Coordinate resources, communication, and expectations with clients and stakeholders.

• Lead the team, ensure service levels, and promote a positive work environment.

• Manage incidents, requests, service quality, and the implementation of new services.

• Administer tools, metrics, reports, and documentation, proposing operational improvements.