Description: 
As with all members of the Citi team, the Knowledge Management manager is responsible for bringing our firm’s Leadership Principles to life every day. At Citi, We Take Ownership and challenge one another to a higher standard in everything we do. We Deliver with Pride, striving for client excellence, controls excellence, and operational excellence. And we recognize We Succeed Together by valuing and learning from different perspectives to surpass stakeholder expectations.

The Knowledge Management manager is a responsible for a team of Knowledge Management writers in the Instructional Design and Knowledge Management arm of the Citi Learning organization. This individual will report directly to the head of Instructional Design & Knowledge Management and will be primarily responsible for equipping their team members with the skills, knowledge, and tools to deliver functional excellence for Citi’s US Personal Banking organization. 

A successful USPB Knowledge Management manager is a strategic, servant leader who inspires and motivates others. They are authentic, self-aware, highly collaborative, and foster a culture that rewards being courageous, enables risk taking, and cultivates trust and psychological safety. They embrace the USPB Learning team’s mission of elevating USPB’s capability and performance and. They promote an Agile mindset, making personal growth and development a priority for both themselves and their teams. 

Responsibilities include:
•    Lead a team of Knowledge Management writers in the development of performance-based knowledge solutions
•    Assess staff capability, identifying and coaching to skill strengths and gaps to improve the overall performance of the team
•    Provide direction to Knowledge Management writers and help remove environmental obstacles that impede work execution 
•    Provide technical oversight for the process of creating knowledge solutions.
•    Evaluate quality of knowledge solutions produced, providing coaching and guidance to the team as needed
•    Build and maintain strong relationships across Citi Learning and with business stakeholders to develop and deliver effective knowledge strategies and solutions that achieve business objectives
•    Help team adopt industry-recognized capability standards and best practices
•    Conduct performance reviews and recruit, interview, and hire design and development talent as needed.

Qualifications:
Candidates should have proven experience in or significant knowledge of all or most of the following:  

•    Technical writing and development approaches, tools, and philosophies
•    People management
•    Performance management
•    Coaching and feedback
•    Operations management
•    Agile management
•    Strategic, critical, and creative thinking
•    Process improvement
•    Capacity planning
•    Risk management

Requirements:
•    Minimum 5 years of experience working in Learning and Development / Knowledge Management 
•    Direct experience in the domain of technical writing, content design and development (formal education preferred)
•    Experience with learning management systems, content repositories, and learning technologies
•    Experience managing, coaching, and leading a team of Knowledge professionals strongly preferred
•    Excellent leadership, negotiation, influencing, and conflict management skills
•    Ability to collaborate and influence in a complex environment: motivating and leading others through change
•    Adept at networking, consulting, and building relationships with all levels of management and staff
•    Excellent communication, listening and interpersonal skills
•    Participation in large scale learning projects (Agile and Waterfall)
•    Ability to work independently and identify information and/or resources needed to complete assignments
•    Ability to work in a virtual team environment, across multiple time zones and countries

Education Level
•    Bachelor’s/University degree or experience equivalent. 
 

------------------------------------------------------

Job Family Group:

Human Resources

------------------------------------------------------

Job Family:

Talent, Development, Learning & Engagement

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location Full Time Salary Range:

$111,600.00 - $161,600.00

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.