The Senior Consultant, within North America Client Configuration Management, will support complex BIN and Endpoint configuration initiatives, manage high-impact configuration projects, and serve as a subject matter expert for complex or newly released products as a key member of a client-facing team. This role provides client implementation expertise and leverages specialized knowledge of complex systems and applications related to client programs, transaction processing, and routing, as well as their impact on clients and cardholders. The individual is responsible for implementing complex configuration programs, leading projects, and executing other sensitive client activities. This position reports to the Managing Director within NA CCM and focuses on configuration enablement.

This includes:

• Providing technical and consultative support to Client Services, Product, Sales and Operations staff to understand or clarify set up requirements and configure new or existing Configuration configurations without customer impact
• Responsible for diagnosing, troubleshooting, and resolving complex configuration issues
• Responds to situations where standard procedures have not succeeded, and further improvement is needed.  Clients include financial institutions, third party processors, non-traditional clients, and state-owned entities. 

This individual is also:

• Be the first point of contact to provide guidance and support to new and existing Visa Configuration complex inquiries for North America clients.
• Recognized as a subject matter expert and contributor to the overall set up of client configurations, system tools, and features/functionalities for Configuration configurations from a business, client, and technical perspective within Visa
• Provides functional and technical consultative support for program and system set up for Clients
• Present to client and internal stakeholders on the Onboarding process, timings, and expectations.  This may require the creation of and/or customization of materials for client(s), provide status updates and advocate to ensure various internal functions understand the complexity of the requests and product.
• Evaluates current regional specific processes to determine process improvements, and how best to gain more effectiveness and efficiency
• Takes a leadership role in development and training for the department
• Be accountable for prioritizing conflicting and competing demand across the business to ensure Visa resources are deployed to maximum effect, considering OLAs and other expectations in place.
• Establishes and fosters relationships with Client and internal stakeholders at all levels of staff
• Provides guidance during the various phases of the development and implementation process to ensure all necessary tools, processes, procedures, and staff are in place to support a successful implementation and rollout
• Engage with colleagues across Visa, ensuring teams such as Implementation, risk, market, legal are appropriately involved and informed about relevant issues and effectively for Visa Direct Implementation and Product needs.
• Proactively drives team collaboration
• Mentor global and regional resources to learn new products and set up configurations

Principle Responsibilities/Key Results Areas

• Provide technical and consultative configuration support to Key Clients, Client Services, Sales, Product, Systems, Risk, Legal and Operations staff to understand set up requirements and required configuration for new installations, conversions, and maintenance requests without customer impact.
• Manage complex projects (Client, Corporate or Internal Initiatives) which involve extensive technical, consultative and configuration support.
• Responsible for diagnosing, troubleshooting, and resolving complex configuration issues.
• Responds to situations where standard procedures have not succeeded, and further improvement as needed.
• Establish and fosters relationships with Client and internal stakeholders at all levels of staff

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Excellent interpersonal and communication skills, with the ability to collaborate across peers, functions, geographies, and influence key stakeholders up to Executive level internally and externally
• Comfortable working in global environment impacted by different legal, cultural, and business priorities
• Experience in working cross-culturally and in remote situations
• Effective planning and organizational, conceptual, and logical problem-solving skills
• Proven ability to set and deliver upon priorities within busy, shifting environment
• Ability to manage high volume of work with constant detail orientation, able to meet deadlines with quality work
• Strong PowerPoint skills, able to create and adapt client facing materials
• Growth mindset, results oriented and able to drive delivery of solutions
• Be commercially focused and pragmatic
• Focus on continuous improvement and ability to identify opportunities
• Quick learner, comfortable working with ambiguity
• Working expertise in Microsoft Office, including Outlook, Word and Excel
• Business Experience
• Customer service
• Consultative support
• Project management
• Strong oral and written communications
• Influencing and negotiation skills
• Complex analytical analysis

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 134,800.00 to 216,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.