The General Services Waiter Support is an intermediate-level professional responsible for performing support tasks to ensure a positive dining experience, in coordination with the General Services function. The overall objective is to work as part of a team to engage customers, complete tasks efficiently and accurately, and mitigate potential issues and customer complaints. This role works under limited supervision.

Responsibilities:

• Provide day to day organization of, training and coaching, and scheduling for the Wait staff
• Communicate with guests and Kitchen Staff to ensure orders are accurate and delivered promptly
• Greet and escort customers to their tables, present menu, and provide detailed nurtitional information; serve food and drink orders
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
• Inform customer’s of daily specials and offer recommendations upon request; up-sell additional products when appropriate
• Prepare tables in advance by setting up linens, silverware and glasses; maintaining a tidy dining area
• Take accurate food and drinks orders, using ordering software, order slips or by memorization; deliver checks and collect payment
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Check dishes and kitchenware for cleanliness/ presentation prior to serving; ensure compliance with health department regulations and report any problems
• Provide day to day organization of, training and coaching, and scheduling for the Wait staff
• Cover shifts for absent staff to maintain seamless operation of kitchens and dining tables
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of serving experience required
• Supervisor experience preferred
• Cash register and ordering system experience preferred
• Food Safety Training
• Proven work experience as a Waiter/ Waitress
• Basic math skills
• Demonstrated presentation experience

Education:

• High School diploma or equivalent

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Job Family Group:

Corporate Services

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Job Family:

General Services

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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