We are seeking a Senior Director, eCommerce Strategy, to join our Global eCommerce and Digital Identity Strategy team. This senior leader will define and drive Visa global eCommerce strategy to achieve ambitious growth objectives, owning the end‑to‑end strategic agenda: from identifying new drivers of growth (e.g., underpenetrated verticals, identity) and shaping product‑level strategies (e.g., scaling Passkeys) across the authentication ecosystem, to partnering with regions to accelerate priority markets (e.g., wallets strategy in emerging markets).

Key responsibilities:

• Develop and refine Visa global eCommerce strategy, in alignment with our 2030 initiatives and business objectives.
• Identify and size new drivers of eCommerce growth (e.g., performance, underpenetrated verticals, new value propositions, etc.)
• Identify and evaluate emerging trends, competitive threats, and partnership opportunities across eCommerce, digital payments, and adjacent sectors.
• Define product‑level strategies across the authentication and eCommerce portfolio
• Lead priority market acceleration initiatives with regions. Feed learnings back into global strategy & product development
• Structure and solve ecommerce-related business problems, collaborating and coordinating with a range of internal stakeholders to make recommendations on a wide range of business issues.
• Partner with Regional Products, Partnerships, and Platforms teams to influence roadmaps and drive adoption
• Translate strategy into execution: clear priorities, OKRs, metrics, and operating cadence
• Develop clear and concise executive level communications. Influence senior global and regional stakeholders to drive alignment and decision‑making
• Build and lead a high‑performing strategy and program leadership team

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:
12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:
15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
15+ years of progressive experience in eCommerce, payments, financial services, or technology, with at least 7 years in a senior strategy or program leadership role.
Deep expertise in eCommerce industry dynamics, including platform ecosystems, digital payments, merchant and issuer needs, and regulatory landscapes.
Demonstrated success leading large-scale, complex strategic programs across global and matrixed organizations.
Strong product & business acumen. Experience partnering with product and technology teams to deliver market-leading solutions.
Highly analytical and data-driven. Able to synthesize complex information and drive actionable insights.
Exceptional communication, influencing, and stakeholder management skills at the executive level.
Ability to thrive in a fast-paced, dynamic environment.
Dedicated team player, self-motivated with the ability to inspire and influence others across Visa.
Ability to build off others ideas, give credit to others but take responsibility when things go poorly. Share work product to help others succeed.
Ability to operate effectively across a matrixed organization (functions & geographies) to drive positive outcomes.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 207,600.00 to 332,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.