Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. 

Shape your Career with Citi

Citi’s Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe.  The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We’re currently looking for a high caliber professional to join our team as HR Delivery Offboarding Ops Sup Group Manager – Senior Vice President, - Hybrid based in Manilla, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. 

The Operations Support Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the HR Partnership & Delivery Team. The overall objective of this role is to ensure the seamless delivery of employee offboarding operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution

• Design strategies that generate improvements

• Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs)

• Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, controls observed, regulatory risks are minimized, and stakeholders have a positive experience

• Develop proposals for all initiatives and communicate opportunities and progress against the proposal in a concise and timely manner to senior leadership

• Provide judgements based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations

• Negotiate internally and communicate management report to senior management, recommending next course of action

• Participate in improvement projects with internal and external stakeholders

• Partner with senior line directors to identify opportunities and communicate conclusions and analysis back to senior management

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of relevant experience

• 5-8 years of experience managing a team

• Experience in management position related to HR Operations function

• Experience on employee life cycle with HR offboarding expertise preferred

• Knowledge of US / Europe employment laws

• Must be flexible to work various shifts and/or extended hours in support of timelines and deliverables

• Experience in Finance or Banking Industry

• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.