Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Officer, Operations Support Analyst 1  - Hybrid (Internal Job Title: Ops Sup Analyst 1  - C09) based in Chennai, India.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

The Officer, Operations Support Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and managing customer queries in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Key Responsibilities

• Perform reviewer / independent role responsibilities, taking full ownership of assigned activities and ensuring end-to-end completion within defined SLAs and quality standards.

• Independently manage multiple operational tasks, ensuring adherence to procedures, quality benchmarks, and timelines.

• Resolve customer inquiries and supervise escalated issues, delivering efficient and professional service to Citi’s clients.

• Act as a liaison between operations staff, relationship managers, project managers, custodians, and clients to ensure seamless coordination.

• Support process documentation activities, including preparation and periodic updates of operational documentation and change-related updates.

• Prepare and maintain MIS reports; monitor productivity, quality metrics, and communicate updates to management and supported business units.

• Apply analytical thinking to identify process gaps, support Lean and continuous improvement initiatives, and contribute to optimization recommendations.

• Resolve complex operational issues using best practices and precedent, escalating risks and exceptions in a timely manner.

• Assess operational and compliance risks when making business decisions, ensuring adherence to laws, regulations, policies, and ethical standards.

• Support a diverse range of products, services, and projects under general supervision, following established systems and procedures.

• Ensure timely escalation of issues, errors, and exceptions, and support investigation and root-cause analysis activities.

• Demonstrate strong PowerPoint and presentation skills, including preparation of professional slides for management and stakeholder presentations.

• Maintain high standards of integrity, confidentiality, customer focus, and professionalism in all interactions.

Education

• Bachelor’s Degree or MBA (preferred)

Experience

• 3-5 years of experience in banking operations or operational process management.

• Preferably with knowledge in macro or SQL

• Experience in payment processing, sanctions screening, or accounting functions preferred.

• Good understanding of balance sheet concepts is an added advantage.

• Demonstrated strengths across Risk, Controls, and Client Excellence.

Skills & Competencies

Functional Skills

• Strong knowledge of Microsoft Office applications (Excel, Word, PowerPoint).

• Proficiency in PowerPoint creation and slide preparation.

• Strong analytical and problem-solving skills.

• High attention to detail with a focus on accuracy and productivity.

Communication & Interpersonal Skills

• Strong oral and written communication skills.

• Service-oriented mindset with the ability to handle sensitive or complex information.

• Ability to interact effectively with diverse stakeholders across geographies.

Professional Attributes

• Demonstrates independence and accountability in handling responsibilities.

• Strong ownership mindset with commitment to quality delivery.

• Maintains positive working relationships with peers and supervisors.

• Strict adherence to deadlines, cut-off times, attendance, and punctuality.

Personal Attributes

• Strong comprehension and sound decision-making abilities.

• Organized, systematic, and detail-oriented.

• Demonstrates integrity, patience, and a strong work ethic.

• Capable of handling pressure and managing multiple priorities effectively.

Additional Requirements

• Willingness to work UK and US shift timings, including rotational or flexible shifts based on business needs.

• Ability to understand and read any one foreign language such as Malay, Thai, Greek, or Spanish is an added advantage.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.