As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

Your Team

Stability Central Support Services Team is epitome of delivering superior services to Invesco. We act as a front line of support responsible for ensuring business continuity and stability of our technology platforms. We partner with Tech teams to deliver customer service excellence.

Your Role:

In your role, you will be front ending support for Applications as well as Infrastructure components of Technology. You will be looking after, Incidents and requests from business and technology teams. You will also ensure each of business-critical apps are stable for business to perform their business-as-usual activities. In this role you will be exposed to breadth of tools and technology used across Tech functions.

You Will Be Responsible For:

Support

• Support the 24/7 Investment Operations
• Perform Business Ready Checks for critical applications and Batch jobs
• take necessary action on the failures and report as appropriate
• provide L1 support for all application related incidents/task/requests
• Perform NOC Responsibilities and Monitoring tasks
• Actively participate in transition of work form L2 to L1
• Complete necessary document reviews and assist in transition process
• Perform self-access reviews as part of transition
• Perform troubleshooting as per the knowledge articles and suggest improvements
• Suggest ideas to improve the current process by lateral thinking and innovation

Other

• Attend scheduled meetings with Team Lead/Department/Town Hall representation
• Become familiar with company methodologies
• Actively participate with Team Lead in creating personal development plan
• Provide the Team Lead with ideas to enhance or improve team processes and procedures and ensure agreed procedures are followed
• Attend scheduled training sessions
• Administrative activities – time sheets/compliance requests

The Experience You Bring:

Work Experience / Knowledge:

• 0-1 Years of working Experience as L1 support/ Production Support for Applications
• Knowledge on Investment Operations is an added advantage  
• Knowledge on Batch Processing and Autosys is an added advantage
• Knowledge on database queries required
• Knowledge on ITSM tools such as ServiceNow or Remedy is an added advantage

Inter-personal skills / Other attributes required:

• Strong problem-solving capabilities with an analytical, methodical approach
• Excellent verbal and written communication skills
• Have a proactive approach to identify trends and take necessary action
• Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment
• Must demonstrate a strong customer focused attitude and understand the fundamentals of customer experience
• Must have good professional communication skills to enhance customer experience
• Have a strong desire to learn and progress
• Must have good organizational and planning skills, able to work under pressure and multi-task
• Willingness to listen to business partners

Formal Education:

• BTech in Computer Science or BTech in IT

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. 

Why Invesco

In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. 

We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).  

What’s in it for you? 

As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. 

Our benefit policy includes but not limited to: 

• Competitive Compensation 
• Flexible, Hybrid Work 
• 30 days’ Annual Leave + Public Holidays 
• Life Insurance 
• Retirement Planning 
• Group Personal Accident Insurance 
• Medical Insurance for Employee and Family 
• Annual Health Check-up 
• 26 weeks Maternity Leave 
• Paternal Leave 
• Adoption Leave 
• Near site Childcare Facility 
• Employee Assistance Program 
• Study Support 
• Employee Stock Purchase Plan 
• ESG Commitments and Goals 
• Business Resource Groups 
• Career Development Programs 
• Mentoring Programs 
• Invesco Cares 
• Dress for your Day 

In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. 

To know more about us 

About Invesco: https://www.invesco.com/corporate/en/home.html 

About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html 

About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html 

About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html 

Apply for the role @ Invesco Careers: https://careers.invesco.com/india/