Job Description for the Senior Technical Writer

Qualification Criteria:

• 7 to 10 years of experience as a ‘Senior Technical Writer’ or ‘Senior Information Developer’ in a product organization.
• Bachelor’s or Master’s degree in English, Communications, or Engineering.
• Proficiency with tools such as MadCap Flare, Adobe Acrobat, and MS Office.
• Familiarity with the JIRA project management tool and an Agile development environment.
• Ability to learn new products independently with minimal guidance.
• Ability to leverage artificial intelligence (AI) for documentation purposes.

Job Responsibilities:

• Producing high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Understanding and translating the conceptual details of a product and its related technologies into effective end-user documentation.
• Taking complete ownership and responsibility for product documentation with minimal supervision.
• Focusing on end-users by presenting information in the most organized, clear, and concise manner possible.
• Collaborating with Development and QA teams to gain an in-depth understanding of the product and documentation requirements.
• Analyzing source documents such as Software Requirements, Product Specifications, Technical Specifications, and Change Requests.
• Writing comprehensive Release Notes, Installation Guides, and User Guides.
• Crafting API documentation for API users, including API references and developer guides.
• Exhibiting attention to detail and consistency in formatting and language, with a strong emphasis on grammar, usage, and punctuation.
• Demonstrating excellent written and oral communication skills, structuring content effectively, understanding technology trends, and conducting independent research.
• Having a solid understanding of Information Mapping, Agile development, SDLC, and DDLC methodologies.
• Possessing in-depth knowledge of MadCap Flare, Confluence, and MS Word.